Description/Job Summary:

Perform maintenance service or repairs. Use the Lockout/Tagout system before performing any maintenance work. Ensure that all flammable materials are stored in OSHA and EPA-approved containment devices. Identify, locate, and operate all shut-off valves for equipment. Report any serious maintenance problems, unusual findings, or safety hazards to manager/supervisor. Inspect, install, repair, and replace pipes, fittings, appliances (e.g., dishwashers, washing machines, water heaters, drinking fountains, ice machines) and plumbing fixtures to maintain the heating, water, gas, and drainage systems. Measure, cut, thread, and bend pipe to required angle using equipment such as pipe cutters, pipe-threading machines, and pipe-bending machines. Assemble pipe sections, tubing, and fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering, brazing and welding equipment. Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets using appropriate techniques. Develop client rapport and promote partnership value with clients by fulfilling contractual obligations, seeking client feedback, and responding to client requests. Report accidents, injuries, and unsafe work conditions to manager/supervisor; complete safety training and certifications. Follow all company policies and procedures (e.g., safety and security); ensure uniform/dress code and personal appearance are clean and professional; maintain confidentiality of proprietary information; support workplace diversity initiatives. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; work with customer to ensure satisfaction.

Required Skills

• Client Relations: Maintain client satisfaction at a level that ensures account retention. 
• Safety: Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
• Follow all compliance programs (e.g., safety and fire, hazardous materials and waste program, emergency management program, utility management program, medical equipment management program, infection and control).
• Follow company and department safety, security, and loss prevention policies and procedures to ensure a clean, safe, and secure environment.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Handle or store hazardous materials or waste according to federal, state, and local regulations as well as Sodexo standards.
• Complete appropriate safety training and certifications to perform work tasks.
• Manage accident situations to ensure safety and comfort of customers, including waiting for police and security at the scene of an accident, refraining from admitting liability or making a statement at an accident. Policies and Procedures
• Follow all federal, state, and local regulations, as well as Sodexo/client policies and procedures (e.g., Quality Assurance, Safety, Operations, Human Resources).
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Communication
• Communicate with customers with a professional and polite demeanor.
• Talk with and listen to other employees to effectively exchange information using clear, appropriate and professional language. Working with Others
• Support all coworkers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees. 
• Quality Assurance/Quality Improvement
• Comply with quality assurance expectations and standards. 
• Physical Tasks
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Move, lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. General Maintenance
• Perform all work in accordance with established safety procedures.
• Use the Lockout/Tagout system before performing any maintenance work.
• Ensure that all flammable materials are stored in OSHA and EPA-approved containment devices.
• Follow all Sodexo and regulatory agency policies.
• Perform maintenance service or repairs.
• Repair and maintain machinery and mechanical equipment, such as motors, pumps, conveyors, belts, fans, and air conditioners.
• Perform light maintenance service or repairs.
• Clean and lubricate parts. Maintain Building and Unit
• Report any serious maintenance problems, unusual findings, or safety hazards to manager/supervisor.
• Identify, locate, and operate all shut-off valves for equipment. Coordinate with Others
• Report gas leaks immediately to supervisor and proper authorities. Plumbing
• Inspect, install, repair, and replace pipes, fittings, and plumbing fixtures to maintain the heating, water, gas, and drainage systems.
• Install and maintain pipe assemblies, fittings, valves, appliances (e.g., dishwashers, washing machines, water heaters, drinking fountains, ice machines), and fixtures (e.g., sinks, toilets, water heaters).
• Assemble pipe sections, tubing, and fittings, using couplings, clamps, screws, bolts, cement, plastic solvent, caulking, or soldering, brazing and welding equipment.
• Fix minor plumbing problems such as unclogging drains, plunging toilets, and repairing leaky spigots and faucets using appropriate techniques.
• Measure, cut, thread, and bend pipe to required angle using equipment such as pipe cutters, pipe-threading machines, and pipe-bending machines. 

CRITICAL COMPETENCIES 

• Analytical Skills
• Learning Communication
• Communication
• Listening Interpersonal Skills
• Teamwork
• Trust
• Cooperation
• Diversity Awareness/Sensitivity
• Interpersonal Relationships Customer/Client Focus
• Customer Service Orientation Personal Attributes
• Safety Orientation
• Integrity
• Dependability
• Presentation Physical Abilities
• Physical Strength
• Visual Acuity Shipping and Receiving
• Personal Protective Equipment Plumbing
• Plumbing
• Plumbing Tools
• Piping Technical Certifications and Licenses
• Driver's License

QUALIFICATIONS

• Education: Technical, Trade, or Vocational School Degree
• Related Work Experience: 4-5 years related work experience
• Supervisory Experience: No supervisory/managerial experience