Summary

Full time administrative position responsible for delivering a high level of service to students, their families and the University community pertaining to cash receipting, student account and university accounting functions. 

 Essential Duties and Responsibilities

• Welcome and direct visitors warmly and accurately
• Provide general assistance to the Student Account Team
• Accept student and institutional payments 
• Record payment information in an accurate and timely fashion
• Provide information regarding student accounts to the appropriate individuals
• Perform daily and monthly account reconciliations
• Perform journal entries for various reoccurring items. 
• Responsible for record keeping related to posting and reconciliations
• Maintain and update process and procedures manual as needed
• Complete special projects and additional duties as assigned to enhance the level of service and commitment to students, their families and the University
• Maintain an exceptional level of confidentiality and adhere to FERPA and other applicable federal, state and institutional regulations. 

Non-Essential Duties and Responsibilities

• Other duties and special projects may be assigned as needed.

Knowledge, Skills, and Experience Required

• Proven customer service skills and enthusiasm for providing exceptional service to diverse populations including undergraduate and graduate students, parents, staff, faculty and other constituencies
• Proven success working in a team environment and independently
• Exceptional attention to detail
• Excellent interpersonal, communication, organization and analytical skills 
• Proven ability to follow-up and follow-through to completion 
• Talent for multi-tasking in a fast-paced environment while maintaining accuracy and timeliness on detailed operations
• Ability to express sensitivity to the financial concerns and stress of students and their families
• Aptitude for working with numbers
• Self motivated to get the job done right, on time and with available resources
• Technically competent and proficient in Microsoft Office products 
• Experience in a higher education environment is preferred
• Bachelor degree preferred or equivalent combination of education and experience

Physical Requirements (with or without reasonable accommodation) 

• Visual Abilities: Read reports, create presentations and use a computer system. 
• Hearing: Hear well enough to communicate with co-workers, vendors, and students. 
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems. 
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus. 
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly. 
• Lifting, Pulling, Pushing: Exert up to 50 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

• Work in office environments, involving contact with faculty, staff, students, parents, service providers and vendors
• Work has deadlines, interruptions, and may be stressful at times.

The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the position. 

ABOUT QUEENS

Queens University of Charlotte is a student-centered, comprehensive, private university affiliated with the Presbyterian Church (U.S.A.). With a foundation in the liberal arts and a commitment to excellence in education, the university serves the needs of a diverse co-educational student body of 2,200 with a variety of undergraduate and graduate programs. Queens offers students learning experiences through the College of Arts & Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato, Jr. School of Education, the Presbyterian School of Nursing and the Andrew Blair College of Health and the Hayworth School of Graduate and Continuing Studies. In all of its programs, Queens emphasizes active and collaborative learning, meaningful student-teacher relationships, a creative synthesis of the liberal arts with the world of work, and the value and necessity of lifelong learning. Additional information about Queens University of Charlotte may be found at www.queens.edu Queens University of Charlotte values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical (PPO options and high deductible plan) dental insurance, vision, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose voluntary benefits such as pet insurance, critical care insurance and legal assistance.

Queens is an equal opportunity employer, completely and firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sexual orientation, sexual identify, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources 704-337-2297.

If this sounds like the right job for you, then use the button below to submit your application. Be prepared to upload a cover letter, resume or CV, and contact information on three professional references. We look forward to reviewing your submission.