Summary

The Operations Coordinator is responsible for the data entry process for prospective undergraduate students; processing new inquiries, applications, and supplemental application materials; generating and updating daily admissions mail; and managing mailings that are part of the undergraduate admissions communication flow process. This position reports to the Operations Manager. 

Essential Duties and Responsibilities

• Import and process student inquiries and applications.
• Manage the timely receipt, recordkeeping and secure filing of all admissions documentation.
• Oversee and maintain application files as they move through the completion, review, decision, deposit and enrollment stages.
• Assist with the maintenance of records within the Admissions CRM.
• Manage the downloading of supplemental application materials from external document management sites.
• Manage mailings being sent from the department, including daily, weekly, and ad hoc mass mailings.
• Manage email communications, including campaign creation, assigning target groups and launching campaigns.
• Maintain inventory of publication and travel materials.
• Train and supervise student workers to accomplish specific goals.
• Provide exceptional customer service at all times.
• Perform office administrative tasks as requested.
• Communicate proactively with supervisor and others to ensure effective operations and sharing of information.

Non-Essential Duties

• Other duties and special projects may be assigned to meet departmental goals.

Experience, Knowledge and Skills Required

• 1-2 years of work experience required. Experience in higher education, specifically in Admissions, preferred. 
• Excellent customer service skills and the ability to develop and maintain rapport and communicate with a wide range of individuals.
• Excellent data entry skills with acute attention to detail.
• Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.
• Proven ability to identify and resolve problems in a timely, creative, win-win manner.
• Computer proficiency, particularly in MS Word, Outlook, PowerPoint, Excel, et al.
• Ability to work independently and as a member of a team.
• Proven ability to quickly learn and apply new information.
• Excellent organization and follow-up skills.
• Ability to multitask in a fast-paced environment, appropriately prioritize projects, and meet given deadlines.
• Ability to work independently and as a member of a team.
• Ability to safeguard sensitive and confidential information; familiarity with FERPA preferred.
• Must have proven ability to maintain and project a professional image at all times when representing the university.
• Track record of demonstrating appropriate initiative and self-direction; a self-starter who is flexible and adaptable.
• High level of energy, personal integrity and professionalism.
• Available to occasionally work extended hours, including evenings and/or weekends as necessary to accomplish goals of the position.
• Bachelor’s degree preferred or equivalent combination of experience required. 

Physical Requirements (with or without reasonable accommodation)

• Visual Abilities: Read reports, create presentations and use a computer system – 75-100% of the time
• Hearing: Hear well enough to communicate with co-workers, vendors, and students – 75-100% of the time.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time.
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time.
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time.
• Lifting, Pulling, Pushing: Exert up to 50 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 75-100% of the time.

Work Conditions

• Work in office environment, involving contact with faculty, staff, students, parents, service providers and vendors.
• Work has deadlines, multiple interruptions and may be stressful at times.

Disclaimer:

The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the position. 

ABOUT QUEENS

Queens University of Charlotte is a student-centered, comprehensive, private university affiliated with the Presbyterian Church (U.S.A.). With a foundation in the liberal arts and a commitment to excellence in education, the university serves the needs of a diverse co-educational student body of 2,200 with a variety of undergraduate and graduate programs. Queens offers students learning experiences through the College of Arts & Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato, Jr. School of Education, the Presbyterian School of Nursing and the Andrew Blair College of Health and the Hayworth School of Graduate and Continuing Studies. In all of its programs, Queens emphasizes active and collaborative learning, meaningful student-teacher relationships, a creative synthesis of the liberal arts with the world of work, and the value and necessity of lifelong learning. Additional information about Queens may be found at www.queens.edu. Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply.

Queens is an equal opportunity employer, completely and firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sexual orientation, sexual identify, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources 704-337-2297.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical (PPO options and high deductible plan) dental insurance, vision, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose voluntary benefits such as pet insurance, critical care insurance and legal assistance.

If this sounds like the right job for you, then use the button below to submit your application. Be prepared to upload a cover letter, resume or CV, and contact information on three professional references. We look forward to reviewing your submission.