SUMMARY

This full-time position is responsible for generating prospective adult students for enrollment in the adult undergraduate and graduate programs through Queens’ Hayworth School of Graduate and Continuing Studies. 

Essential Duties and Responsibilities

• Generate prospective adult student leads by representing the university at community college events or monthly visits, college fairs, corporate offices, and other external events
• Be knowledgeable of all program offerings and expertly communicate this knowledge
• Engage with adults in such a way that they are encouraged to proceed with the inquiry process
• Deliver comprehensive overviews and descriptions of Queens programs to both internal and external audiences
• Counsel prospective students throughout the admissions process:
• Handle telephone and walk-in inquires, assisting them with completing an inquiry
• Interview prospective students, answering questions about university adult programs as well as assessing the student’s fitness for university adult programs
• Review files for admission during high peak seasons; specifically nursing
• Process all inquiries and stet future appointments
• Conduct new student interviews with targeted efforts to collect information that would assist in determining a program
• Accurately assess transfer of credit and provide unofficial transcript evaluation with new students
• Participate in the planning and execution of special events including information sessions and orientations

Non-Essential Duties

•  Other duties and special projects may be assigned as needed.

Experience, Knowledge and Skills Required

• Higher education experience required
• Preferred experience in sales, marketing, client management and/or admissions
• Strong interpersonal skills and leadership qualities, including the ability to quickly establish rapport with a wide spectrum of people, both external and internal to the university
• Ability to conduct effective and efficient interviews with prospective students
•  Excellent communication (verbal, written, interpersonal) and customer service skills
• Proven ability to plan and make effective presentations to small and large groups
• Proven ability to quickly learn and apply new information
• Demonstrated organization and planning skills; strong follow-up and follow-through skills to ensure completion of goals and objectives
• Experience managing social media activity for a similar-sized organization preferred
• Must be able to work in a fast-paced environment with a demonstrated ability to effectively prioritize multiple competing tasks and demands
• Ability to work independently
• Computer proficiency in Microsoft Office Suite
• Bachelor’s degree or the equivalent in experience and education

Physical Requirements (with or without reasonable accommodation)

• Visual Abilities: Read reports, create presentations and use a computer system – 75-100% of the time
• Hearing: Hear well enough to communicate with co-workers, vendors and students – 75-100% of the time.
• Dexterity, Grasping, Feeling: Write, type and use the telephone, copier, and computer systems – 75-100% of the time
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus – 75-100% of the time
• Talking: Frequently convey detailed or important instructions and ideas accurately, loudly, or quickly – 75-100% of the time
• Lifting, Pulling, Pushing: Exert up to 30 pounds for force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects – 50-74% of the time.
• Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions – 75-100% of the time

Work Conditions

• Work in office environment, involving contact with faculty, staff, students, parents, service providers and vendors.
• Work has deadlines, multiple interruptions and may be stressful at times.

Disclaimer:

The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the position. 

ABOUT QUEENS

Queens University of Charlotte is a student-centered, comprehensive, private university affiliated with the Presbyterian Church (U.S.A.). With a foundation in the liberal arts and a commitment to excellence in education, the university serves the needs of a diverse co-educational student body of 2,200 with a variety of undergraduate and graduate programs. Queens offers students learning experiences through the College of Arts & Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato, Jr. School of Education, the Presbyterian School of Nursing and the Andrew Blair College of Health and the Hayworth School of Graduate and Continuing Studies. In all of its programs, Queens emphasizes active and collaborative learning, meaningful student-teacher relationships, a creative synthesis of the liberal arts with the world of work, and the value and necessity of lifelong learning. Additional information about Queens University of Charlotte may be found at http://www.queens.edu/Documents/HR/About-Queens.pdf

 Queens University of Charlotte values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Queens is an equal opportunity employer, completely and firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sexual orientation, sexual identify, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources 704-337-2297.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical (PPO options and high deductible plan) dental insurance, vision, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose voluntary benefits such as pet insurance, critical care insurance and legal assistance.

If this sounds like the right job for you, then use the button below to submit your application. Be prepared to upload a cover letter, resume or CV, and contact information on three professional references. We look forward to reviewing your submission.