Summary:

This position is responsible for the executing the day-to-day business operations within the Traditional Undergraduate Admissions office, particularly the daily campus visits. These visits serve a vital role in helping the University attract, engage and enroll prospective students (and their families). This person will work in close proximity with the Guest Relations Coordinator and other members of the admissions team to achieve the University’s enrollment goals by ensuring the day-to-day functions of the office are carried out fully.

Essential Duties and Responsibilities:

1) Work with Guest Relations Coordinator to help:

a. Facilitate campus guest experiences for visiting families, ensuring their schedules and appointments are carried through with precision, while being flexible to implement change as needed.

b. Maintain the office calendar.

c. Facilitate preparation of informational packets for prospective student and other admissions guests.

d. Assist in coordinating the Royal Ambassador tour coverage schedule.

e. Serve as the official greeter to all guests visiting the Harris Welcome Center.

2) Answer incoming calls in a warm and friendly manner, and transfer calls to the appropriate staff member or take/deliver useful messages.

3) Manage the admissions @ queens email inbox.

4) Work closely with campus departments to provide colleagues and students with accurate information concerning all aspects of the admissions process.

5) Effectively communicate with constituents and think quickly and creatively to promote Queens in the most positive light at all times

6) Assist with planning and coordination special projects that contribute to the strategic plan.

7) Provide operational support to communicate effectively with prospective students.

8) Contribute to planning and implementation of on campus recruitment events (i.e., Royal Open House, Accepted Students Day, Royal Scholarship Program, etc.).

9) Provide support to the Operations team to communicate with prospective students.

10) Ensure a welcoming Harris Welcome Center lobby.

Non-Essential Duties

§ Other duties and special projects may be assigned to meet department goals

Experience, Knowledge and Skills Required

§ Experience preferred in event planning, customer service and education.

§ Strong interpersonal skills and leadership qualities, including the ability to quickly establish rapport with a wide spectrum of people, both external and internal to the university.

§ Must have proven ability to project a professional image at all times when representing the university.

§ Excellent verbal, written and interpersonal communication skills; proven ability to plan and deliver effective presentations to small and large groups.

§ Demonstrated organization and planning skills; acute attention to detail and strong follow-up and follow-through skills to ensure timely, within-budget completion of goals and objectives.

§ Proven ability to identify and resolve problems in a timely, creative, win-win manner.

§ Must be able to work in a fast-paced environment with demonstrated ability to effectively prioritize multiple competing tasks and demands.

§ Computer proficiency, particularly in MS Word, Outlook, PowerPoint, Excel.

§ Ability to work independently and as a member of a team.

§ Proven ability to quickly learn and apply new information.

§ Availability to work a flexible schedule, including nights and/or weekends to meet demands of the position.

§ Bachelor’s degree strongly preferred, or equivalent combination of education and experience.

Physical Requirements (with or without reasonable accommodation)
• Visual: Ability to read reports, create presentations, and effectively use a variety of computer systems and programs.
• Hearing: Hear well enough to communicate with co-workers, vendors, and students.
• Dexterity, Grasping, Feeling: Write, type, and use the telephone, copiers, and computer systems.
• Mobility: Fine and gross motor abilities sufficient to manage use of the computer, operate office machines; move between departments and attend meetings across campus.
• Talking: Frequently convey detailed or important instructions and ideas in a concise and accurate manner.
• Lifting, Pulling, Pushing: Exert up to 30 pounds of force.
• Work requires potentially extended periods of walking, standing, and sitting.

Work Conditions
• Work in office, online, and classroom environments, involving contact with business leaders, faculty, parents, staff, administrators, students, trustees, and vendors.
• Potential day and overnight travel via automobile, flight and public transportation to businesses involving contact with clients and potential clients, staff, and administrators.
• Potential travel to national conferences to represent the university.
• Willingness and ability to work during evenings and weekends to accomplish goals of the position.
• Work has deadlines, multiple interruptions, and high volume and may be stressful at times.

Disclaimer:

The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the position. 

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Only candidates who best match requirements of job will be contacted. The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Due to limited staff resources, phone calls cannot be accepted or returned.

As we pursue our mission to provide educational experiences that transform students’ lives and foster personal and professional success, Queens University of Charlotte is completely and firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sexual orientation, sexual identify, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other University-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources (704-337-2297).

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical (PPO options and high deductible plan) dental insurance, vision, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose voluntary benefits such as pet insurance, critical care insurance and legal assistance.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex (including pregnancy, child birth and conditions related to pregnancy or child birth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources 704-337-2297.

About Queens

Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Charlotte, North Carolina, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,250 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing and Hayworth School of Graduate and Continuing Studies. Additional information about may be found at http://www.queens.edu.