Summary: The Academic Records Specialist is a full-time, non-exempt position responsible for administering the operations of the student records function including student records management, student registration, transcript processing, and certifications of enrollment and degrees in addition to providing exceptional customer service at the counter, over the phone or via email.

Essential Functions:

• Interact on a regular basis with current students, former students and faculty providing exceptional customer services by answering questions and providing academic policy information
• Manage the processing of student and alumni transcript requests and enrollment/degree verification requests.
• Process manual registration (i.e., add/drops, pass/fail selections, etc.) and grading activities.
• Process student status changes (i.e., readmission of students, withdrawals, leave of absences, study abroad, disciplinary updates, University/major suspensions, academic standing, etc.).
• Responsible for the filing system and physical record keeping.
• Responsible for the manual entry of biographical-demographic updates including address changes, legal name changes, etc.
• Review grades and coordinate with faculty to determine last dates of attendance for students who have never or stopped attending.
• Work collaboratively with a variety of staff and business units across the University, including Admissions, Student Financial Services, Institutional Research, Information Services, and academic units.
• Serve as the point of contact with the Greater Charlotte Consortium universities and students who wish to register at Queens.

Secondary Functions:

§ Assist office team members in the completion of a variety of tasks during periods of heavy workload, busy times (i.e. Registration, Commencement, etc.).

§ Ensure a work environment that promotes mutual collaboration and continuous learning and development of all members.

§ Maintain compliance with FERPA, federal and North Carolina regulations and university policies.

§ Oversees the office’s record retention schedule and process.

§ Coordinate and oversee work-study students assigned to the Registrar’s Office.

§ Assists in the posting of transfer credit, graduation application and degree audit processing.

§ Assists in the preparations for Commencement.

§ Assist with transfer credit entry as necessary.

§ Assist the department in documenting procedures.

§ Maintain inventory of forms and office supplies; order as needed.

Non-Essential Duties

Other special projects and additional duties as assigned to enhance the level of service and commitment to students , their families and the university all while adhering to FERPA and other applicable regulations.

§ Experience working in an office environment, higher education setting preferred.

§ Demonstrated proficiency in MS Office applications.

§ Attention to detail

§ Ability to uphold the confidentiality of personal and sensitive information.

§ Strong verbal and written communication skills, problem-solving skills, multi-tasking, attention to detail and accuracy are a must.

§ Proven ability to troubleshoot problems and multi-task.

§ Proven ability to independently follow-up and follow-through to completion on assignments.

§ High school diploma, some college course work preferred.

Physical Requirements (with or without reasonable accommodation)
• Visual: Ability to read reports, create presentations, and effectively use a variety of computer systems and programs.
• Hearing: Hear well enough to communicate with co-workers, vendors, and students.
• Dexterity, Grasping, Feeling: Write, type, and use the telephone, copiers, and computer systems.
• Mobility: Fine and gross motor abilities sufficient to manage use of the computer, operate office machines; move between departments and attend meetings across campus.
• Talking: Frequently convey detailed or important instructions and ideas in a concise and accurate manner.
• Lifting, Pulling, Pushing: Exert up to 30 pounds of force.
• Work requires potentially extended periods of walking, standing, and sitting.

Work Conditions
• Work in office, online, and classroom environments, involving contact with business leaders, faculty, parents, staff, administrators, students, trustees, and vendors.
• Potential day and overnight travel via automobile, flight and public transportation to businesses involving contact with clients and potential clients, staff, and administrators.
• Potential travel to national conferences to represent the university.
• Willingness and ability to work during evenings and weekends to accomplish goals of the position.
• Work has deadlines, multiple interruptions, and high volume and may be stressful at times.

Disclaimer: The above description is not intended to be an all-inclusive list of the duties and responsibilities of this positions, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended to describe the general nature of the position. 

Queens values campus diversity and demonstrates this in campus initiatives; we particularly encourage members of historically under-represented groups to apply. Only candidates who best match requirements of job will be contacted. The position will be removed from the website once an offer is extended and accepted, or when a sufficient candidate pool is identified. Due to limited staff resources, phone calls cannot be accepted or returned.

Queens University of Charlotte is an equal opportunity employer and is firmly committed to supporting and celebrating all forms of diversity. Queens does not discriminate on the basis of race, color, gender, sex
(including pregnancy, child birth and conditions related to pregnancy or child birth), sexual orientation, gender identity or expression, religion, age, national origin, disability, political beliefs, veteran
status, genetic information or any characteristic protected by law in the administration of its educational and admissions policies, scholarship and loan programs, athletic programs, employment and hiring
policies, or other university-administered programs. Any applicant for employment who needs any reasonable accommodation under the Americans with Disabilities Act should contact the Director of Human Resources at 704.337.2297.

Benefits

Queens offers comprehensive benefits to eligible employees, including: medical, dental & vision insurance, domestic partner benefits, defined contribution retirement plan & supplemental retirement plan, vacation and paid holidays, tuition remission & tuition exchange, Queens-paid life insurance, supplemental life insurance, dependent life insurance, accidental death and dismemberment insurance, flexible spending accounts (medical, dependent care, Health Savings Account), sick leave and long-term disability leave, FMLA leave, reduced cost meals at Morrison Dining Hall, employee assistance program (EAP), wellness programs. In addition, employees may choose voluntary benefits such as pet insurance, critical care insurance and legal assistance.

About Queens

Queens University of Charlotte is a private, co-educational, Presbyterian-affiliated comprehensive university located in the heart of Charlotte, North Carolina, and is consistently ranked in the top tier of Southern Regional Masters Universities. The university has over 2,200 undergraduate and graduate students in programs offered by the College of Arts and Sciences, the McColl School of Business, the James L. Knight School of Communication, the Wayland H. Cato Jr. School of Education, the Andrew Blair College of Health and the Presbyterian School of Nursing and Hayworth School of Graduate and Continuing Studies. Additional information about may be found at http://www.queens.edu.