Customer Service/Ramp Agents - AVP

  • Scranton, PA
  • Part-time

Company Description

QuickFlight Services is a growing and dynamic aviation services company. We provide aviation and ground handling services for airlines in over 30 locations across the United States.

Job Description

We have openings and/or accepting resumes at this Airport for Customer Service Agents. Experience is helpful but not necessary. Applicants will be required to attend (1-3) weeks of initial required training program, followed by additional training period later. training period is paid  if successful per training contract.

Competitive starting wage will be $9.25 per hour once all training is completed

Part-Time positions Available
Duties include loading/unloading luggage, ticket counter including selling tickets and checking in passengers, gate including boarding flights and assisting passengers with special needs and other duties can be assigned. All positions have lifting requirements and all employees learn all functions/cross train

 

 

CSA responsibilities will include but are not limited to:

  • Ability to accept personal responsibility for resolving concerns
  • Excellent work ethic and demonstrate the ability to act with purpose and urgency
  • Safety of our customers, crewmembers and co-workers
  • Apply security measures as appropriate and protect SIDA
  • Preparing and issuing tickets, computing fares, issuing refunds
  • Checking passports and travel documents
  • Correctly route passengers and baggage during check-in
  • Working at arrival or departure gates
  • Ensuring the on-time departures of aircraft
  • Assist special need passengers including wheelchair services
  • Answering general travel inquiries, and successfully resolving customer issues
  • Prepare flight paperwork
  • Load and unload baggage, mail and cargo
  • Direct aircraft to and from gates
  • Perform aircraft services such as lavatory, water, and de-icing (winter operations)
  • Expeditious baggage delivery to baggage claim
  • Sort baggage in bag makeup area
  • Operate Jetbridge and Ground Service Equipment (GSE)
  • Perform accurate aircraft search
  • Close counter and ramp areas following flight closing and complete flight stats
  • Cleaning and upkeep of all work areas
  • Successfully complete any recurrent or required additional training
  •  Perform other duties assigned
  • This list is not all inclusive and a CSA may be required to perform duties not identified in the above list

Qualifications

Must be available to work variety of shifts including evenings, weekends and holidays
Must have a valid driver's license with a good driving record/provide a 3 yr record
Must pass an extensive fingerprinting criminal background check performed by the TSA/FBI.
Must pass a DOT pre-placement drug screen
Must be able to lift 50 LBS repetitively up to 75 with assistance
Must be able to work out doors in all types of weather as well as indoors
Must be able to bend, twist and stoop to service aircraft, extremely physical position
Must have basic computer and typing skills

Additional Information

All your information will be kept confidential according to EEO guidelines.