Refinery29 is a rapidly-growing digital media company that delivers non-stop inspiration for living a more stylish and creative life.  From fashion to beauty to products and shopping, Refinery29 takes its users on a constant journey of style discovery.

Since its inception in 2005, Refinery29 has focused on building a massive community through 24/7 original content.  Refinery29’s highly engaged consumer base yields 7mm unique visitors and 1.5mm subscribers generating 100mm page views each month.  In 2013, Refinery29 was rated #1 in Inc. Magazine’s Top 100 Media Companies and #11 in Inc.’s top New York companies. In 2013, Mashable recognized R29’s redesign as of the “15 Innovative Redesigns of 2013”.

The company recently raised a $20mm Series C (2013) round of funding.  The company’s investors include Eastern Capital, FLOODGATE, First Round Capital, Hearst Corporation, Lerer Ventures, and Stripes Group.

Refinery29 is currently looking for a Support Engineer to act as first level, help desk support for 200 users in a mixed Apple and Windows environment.

Your Responsibilities

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
• Respond to requests either in person or remotely via phone or chat
• Maintain daily performance of computer systems
• Install and troubleshoot Cisco IP phones
• Set up workstations for new users
• Assist with any employee equipment moves
• Proactively address problems and issues
• Install, modify, and repair computer software
• Resolve technical problems users may have with LAN, WLAN , and other systems

• 2+ Years Experience working in Creative/Studio environments
• Advanced Understanding of the Windows Operating System
• Experience working in primarily Mac OS X environment
• Experience with Mac OS X and Apple related products and software 
• In depth knowledge of the Adobe Suite of Applications 
• Advanced knowledge and troubleshooting experience of the Office suite of Applications, both for Mac and PC
• Experience with Google Apps
• Self-starter who is not afraid to get dirty and take on anything that comes their way
• Strong communication skills, ability to explain situations and set expectations
• Experience managing VOIP systems
• Must be hard working and passionate about his/her craft
• University Degree or equivalent qualification

Desired Skills

• Experience with IP/Analog based security systems
• Understanding of scripting languages
• Apple Desktop Support and/or Server Certified 
• Experience with the JAMF Casper Suite
• LAN/WLAN knowledge

For consideration, you must submit your resume and link to your online portfolio or writing samples. Applications submitted without a portfolio cannot be considered.

R29 will not honor resumes submitted by recruiters for jobs posted on our website.