Full Time Client Services Specialist

  • Charlotte, NC
  • Full-time

Company Description

Resident Research is an industry leading provider of Resident Screening Services to the Property Management Industry, NATIONWIDE! Our easy online system provides property manager's with credit, criminal, eviction records & much more within just a matter of minutes - helping them make a more informed decision on applicants more quickly.

Job Description

Resident Research, LLC is hiring for a Client Services Specialist. Work for a leading provider of Resident Screening Services that caters to the Property Management Industry (experience in that field would be a plus, but is not required). This will be a Full-Time (30-40 Hours Per Week) position that will involve many aspects of our business as we strive to have all of our employees cross-trained. The position will start with a competitive hourly rate with many advancement opportunities.


The right candidate will have the overall responsibility of answering support, billing and sales related email and phone calls; analyze and answers general questions regarding sales quotes and billing statements.

  • Perform routine billing related tasks, i.e. process checks and credit cards.
  • Invoicing fold, insert envelopes, seal, and stamp.
  • Respond to the regular and routine customer inquiries regarding products and services of the organization. 
  • Complete verifications of employment and rental references.
  • Monitor and clear screening report details while verifying accuracy. 
  • Provide support to upper management & sales teams as needed.


  • Have the ability to work independently and efficiently to meet deadlines
  • Demonstrate the ability to promptly answer client related email and phone calls
  • Show a self-motivated, detail-oriented and organized work ethic
  • Creative thinking abilities are encouraged when investigating the validity of references being verified.
  • Proficient with multiple software applications including Microsoft Word, Excel & Outlook.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Typing proficiency: 40-60 wpm.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required.

Additional Information

All your information will be kept confidential according to EEO guidelines.