IRIO (eerie-o), founded in 2005, sought to capitalize on the phenomenon of text messaging and mobile Internet ahead of the curve and well before the mobile subscriber base began to truly embrace mobile technology. IRIO is named after the first four digits of our unique 5-digit short code - (47464). If you dial the numbers on your phone, it spells out I-R-I-O.

Today IRIO is considered as a leader in the text and mobile technology marketing industry, offering its services to the multifamily and student housing industries, nonprofits, restaurants, schools, retailers and independent sales representatives.

IRIO is a fast-growing, ever evolving marketing firm. The professionals that make up the IRIO team play a pivotal role in the services and value we bring to our clients. We are looking for a Client Onboarding Specialist to handle the customer service, onboarding, and training needs of IRIO clients.

The Client Onboarding Specialist is responsible for conducting the onboarding of new clients, including conducting regular training on the IRIO platform, and ordering signage. They are also responsible for maintaining close relationships with major accounts, and managing customer service requests from current clients. This service level will include all aspects of managing and maintaining the highest quality of client satisfaction, executed in a timely, professional, and knowledgeable manner.

This position will involve training new clients on best practices for IRIO platform usage in order to increase user adoption and promote awareness. In addition, this position will engage clients regularly to understand how they use the platform and provide ideas on product features and enhancements that will further increase client engagement and retention.

This position will act quickly to resolve any product or service problems for clients and ensure resolutions to any questions they may have. In addition, the Client Onboarding Specialist will assist in the development and implementation of sales, by providing training and product suggestions, and servicing programs.

• Requires an AA degree and/or one to two years of successful customer service experience with some sales background.
• Exceptional customer service and client retention skills required.
• Excellent written and verbal communication and presentation skills required.
• High level of focus on customer service and client retention skills required.

For the best interface experience, please apply from a computer instead of a mobile device.

Please follow the following steps to apply. Candidates will only be considered if both steps are completed.

1. Copy this link onto a new browser page to apply: http://www.cindexinc.com/c/35DF6F

2. From this page, click "I'm Interested" on the top right-hand side of the page to send us your resume and cover letter.