Director of Agency Operations

  • Full-time

Company Description

Ripen is an eCommerce agency headquartered in the prestigious and top-ranked town of Princeton, NJ. Our team has access to all the best food, arts and events around. And our perfect positioning between Philadelphia and New York City gives us access to coveted clients and endless new opportunities.

We execute work that builds brands, thanks to our passion for eCommerce and our omni-channel perspective. Our in-house Creative, Marketing, and Engineering teams giving us an edge in the digital space and ensure our work is data-driven and forward-thinking. This collaborative culture helps us produce successful, big picture campaigns that our employees—and clients—are proud of. 

Our office is rooted in a positive spirit, bursting with creative energy and guided by a laser-sharp view of the future. We’re busy—and getting busier—but we maintain reasonable working hours while prioritizing employee satisfaction and a happy work environment.

Whether you’re fueled by an abundance of coffee or something a little … healthier … (3 o’clock smoothies, anyone?), Ripen’s kitchen is always stocked with freebies for the team. Snacks are served daily, with organic almond butter and fresh fruit making regular appearances. We work hard and take time to breathe, too. Sound good? Keep reading.

Job Description

The Director of Operations will work closely with the CEO to define and document the agency’s policies and procedures by creating and implementing processes and technologies to streamline operations and increase efficiency. The position is directly responsible for process workflow and design, optimization and hands on implementation of these procedures, as well as ongoing resource planning and allocation for the organization.

The Director of Operations brings thought leadership, account and project management and a focus on efficient, high quality execution throughout the agency and will partner with the marketing, creative and engineering directors to help the executive leadership team effectively grow the agency and ensure long-term financial strength and operating efficiency.


Responsibilities

  • Collaborate with the executive team to define and document procedures and implement process changes that ensure organizational efficiency, profitability, and growth
  • Collaborate with department directors to define production procedures and implement process changes that ensure project efficiency and quality assurance
  • Oversee QA, account and project management staff and manage their day-today responsibilities
  • Ensure all client projects remain on budget and schedule
  • Ensure accurate time tracking and proper utilization of resources
  • Attract and recruit top talent and conduct training for new hires throughout agency
  • Build and maintain reports for the executive leadership team and directors
  • Stimulate and motivate employees through inspirational, positive leadership


Qualifications

  • Minimum of 8 years of project management and/or operations experience at a full service or digital agency
  • Robust understanding of integrated agency workflows and operations
  • Ability to simplify complex issues and recommend solutions and policy changes
  • Experience building and optimizing operations across a high impact business
  • Proven success recruiting and growing a rock star team
  • Superior organizational, planning, and process management abilities and ability to lead and manage change
  • Training in project management programs, tools and methodologies with Project Management Professional (PMP) certification
  • Impeccable oral, written and interpersonal communication skills
  • Acute attention to detail, well organized, and can manage tasks to completion
  • Excellent ability to be a critical thinker, with problem solving and analytical skills
  • Work cooperatively with all levels of employees and executive management
  • Ability to take a hands on approach when necessary, a get things done attitude, while also having the ability to see the big picture
  • A highly strategic, analytical and conceptual thinker who proactively seeks out innovative strategies which foster continuous improvement

Additional Information

BENEFITS, PERKS & COMPANY CULTURE

Keeping employees happy, healthy and well-balanced is important to us—and we offer thoughtfully planned ways to achieve that goal. Here’s how we do it:

Competitive Salary, Annual Increase & Year-End Bonus- We want exceptional talent, and we are willing to pay for it! Employees receive yearly salary increases based on performance, as well as a generous annual bonus. 

Health & Dental Insurance + Rx Coverage - We provide multiple health plans to choose from. Ripen contributes a generous portion to your monthly premiums.

401(k) + Matching Program- Ripen provides a 401(k) savings plan with a dollar-for-dollar matching contribution for the first 3% of pay deferred and 50% matching up to 5% of pay deferred.

State-of-the-Art Office & Photo Studio- We recently moved into a newly constructed Class-A office building in Princeton with a modern design, lots of natural light and a photo studio.

True Work-Life Balance- Life isn’t JUST about working, so weekend and late-night hours are the rarity around here.

Wellness Program- We offer many ways to help our employees prioritize wellness, including yoga classes, cooking demonstrations and meditation workshops.

Fresh, Healthy Snacks Prepared Daily- We serve fresh organic snacks every day, and we’re not talkin’ pastries and pizza. You can look forward to healthy options like smoothies, fruit and veggies.

Ripen Sponsored Events- We work hard at Ripen, so we make time for a little play, too. Employees enjoy regular team-building social outings and a lavish yearly holiday party.

Additional Paid Time Off- In addition to vacation and sick time, we give you paid time off to celebrate your birthday, volunteer for a cause you support or accommodate the kids’ school schedule.

Committees- We have employee-led committees for interests they’re passionate about, including giving back to the community and environmental conservation.


Please provide the following

  • Resume
  • Cover letter
  • Salary Expectations 

All candidates must be within local commuting distance of our Princeton, NJ office. No remote candidates will be considered.

All your information will be kept confidential according to EEO guidelines.