SGS is the world's leading inspection, verification, testing and certification company. We are recognised as the global benchmark for quality and integrity. With more than 89,000 employees, we operate a network of more than 2,600 offices and laboratories around the world.

This position will supervise various ARD projects, in terms of data quality, interpretation and reporting, to ensure client expectations are met with respect to schedule and quality.

The role encompasses a large percentage of time in client interaction; in terms of reporting data along with planning and designing scopes of work for Acid Rock Drainage characterisation studies.

In addition to the technical side of data reporting and overall customer service, this role also includes the expectation that some sales activity will be involved in terms of letting new potential clients to SGS know of ARD services along with other SGS Minerals services.

This position will activity support SGS HSE procedures/policies and Code of Integrity, by coordinating production activities in a safe and environmentally sound manner.

• Provide technical support to ARD test programs.
• Work closely with the ARD Manager, ARD Supervisor, Technologists and Technicians to develop new laboratory methods in response to client needs.
• Monitor and maintain laboratory QC standards.  Responsible for the review of the data produced by the ARD Technicians/Technologists to ensure quality standards are met.
• Date entry and analysis of static and kinetic testing and other ARD-related test work.
• Work in partnership with other Supervisors, Project Managers, and Technologists to ensure customer satisfaction and that client deadlines are met.
• Plan and initiate procedures and systems to ensure continuous improvement of equipment and processes.
• Develop and maintain good relationships with clients and vendors.
• Prepare and verify reports, certificates and invoices to send to the customers
• Ensure timely and accurate communication with clients by regular updates to help them meet their contractual needs and to advise them on SGS’ capabilities and limitations
• Acts with professionalism at all times when representing the business to clients, peers and employees.  Pursue opportunities to expand the company profile and clients relationship
• Ensure the health and safety of all individuals under their supervision, including the provision of equipment and knowledge to ensure safe work processes.
• Procure laboratory supplies and equipment as required.
• May be assigned to coordinate special or ad hoc projects.
• Extended hours may be required as well as travel to other SGS and client locations.

PROFILE

• A post-secondary education (three-year diploma) or a university degree in a Science related program (Environmental Science, Chemistry or Geology) is required. 
• A minimum of 1 - 2 years of experience in a laboratory setting is required.
• Good knowledge and demonstrated application of best practices in laboratory and personnel management.

REQUIRED SKILLS

• Must be proficient in using various types of computer software (Word, Excel. PowerPoint & Outlook).
• Strong leadership skills or demonstrate the potential of.
• Good communication skills; by phone, email etc.
• Display an interest in customer service and client interaction
• A sense of diplomacy and networking skills are essential to build relationships with external clients as well as key internal personnel.
• Ability to work well with others or independently.
• Must be creative, innovative and client-focused.  
• Must use skilled judgement in identifying sales opportunities, closing business and resolving customer related issues.
• Previous experience providing client services is an asset.
• Excellent customer service, client support, and business service consulting skills.
• Able to be flexible and adaptable to changing demand and the ability to problem-solve.
• Ability to operate to the highest standards of ethics, in accordance with the SGS Statement of Integrity
• Proven time management skills and a superior attention to detail. Must be accountable, self-motivated; provide team leadership and motivation towards a common goal
• Demonstrates excellent verbal and written communication skills including grammar and composition
• Proven time management skills and strong attention to detail.
• Ability to work effectively and under pressure in a fast-paced environment to balance conflicting demands of high volume versus quality of results. Multi-tasking is a must.
• Extended hours and shift work may be required from time to time.
• Travel to other SGS locations or client locations may be required from time to time.  Must have a valid passport for possible out of country travel.
• Must ensure full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.