High School Chemistry Content Developer and Support Representative

  • Austin, TX
  • Full-time

Company Description

Sapling Learning is a leading provider of online learning platforms and integrated digital solutions for the Higher Education Science, Technology, Engineering, and Mathematics ("STEM") disciplines. For over a decade, Sapling Learning has developed powerful educational software, engaging instructional content, and interactive media to enhance the teaching and learning of the sciences. Our online homework product is currently used by tens of thousands of students at over 200 universities.

Job Description

The High School Chemistry Content Developer and Support Representative is responsible for writing high school chemistry content, including clear questions and solutions of varying difficulties, which test students understanding and application of concepts. This position also supports current customers (teachers and administrators) in an assigned territory with pedagogical and technical support. As an content developer, s/he will author and input content such as interactive questions, which include hints, solutions and feedback that provide insightful diagnosis of student mistakes and misconceptions and coach students toward mastery. S/he will revise work based upon feedback from other subject matter experts as well as review work written by other content authors and provide constructive criticism and guidance. As a support representative, s/he answers technical and pedagogical questions by teachers and administrators over the phone and/or through email. 

Major Responsibilities:
· To create various types of questions written from matching to numeric entry to multiple choice to drawn structures
· He/ She must produce feedback which provides clarification for the common mistakes and misconceptions of the students
· Write questions and solutions of varying difficulties, which test students understanding and application of concepts (High School Chemistry)
· Review and revise questions to ensure accuracy · Inputting questions, hints, solutions and feedback into the software
· Authoring and reviewing other content assets as needed, such as PowerPoint presentations, Word files, and virtual lab storyboards
· Develop and cultivate a positive client relationship by supporting the instructor, such as providing general assistance as they navigate the site
· Reply promptly to all questions via phone and/or email · This employee will be expected to be or quickly become an expert on state science standards, national science standards, and Sapling Learning’s system and current abilities/limitations.


Required Skills / Knowledge:
· 2 years experience teaching High School Chemistry and writing original homework or test questions
· A strong desire to improve the learning process and see students succeed in their High School Chemistry classes
· Must have a thorough understanding of how to construct questions that move learners toward critical thinking
· Excellent verbal and written communication skills · Strong computer skills and the ability to learn new systems quickly
· Previous experience using online learning preferred 

Educational Background Required:
B.S. in Chemistry 

Additional Information

Application Instructions:
Please fill out the application, upload your resume and include your salary history by clicking on this link https://re21.ultipro.com/HOL1002/JobBoard/JobDetails.aspx?__ID=*8B14FB86003D6E53

Sapling Learning is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.