Web & UI Designer

  • San Mateo, CA
  • Full-time

Company Description

Satmetrix develops customer experience and intelligence solutions used by major brands and small businesses around the world to understand how customer experiences drive their business success. Already seen as an industry leader, Satmetrix is venturing ahead with powerful new tools for online surveying and social media analytics. We’re excited about the change we're driving in our industry with easy to use cloud-based software that brings the powerful Net Promoter® based solutions to a broad new global audience. 

Join Satmetrix Systems, a team of highly qualified people passionate about improving their clients' customer experience to improve loyalty and drive profitable growth. Be part of the team that is leading provider of the next generation customer experience solutions. Satmetrix Systems offers competitive compensation, including health benefits, and stock options. For more information on Satmetrix see www.satmetrix.com.

Job Description

We’re looking for an experienced UI designer with a history of working on visual and user experience design for cloud-based applications and web sites. The position itself will entail a mix of Interaction and Visual Design. While we understand that no one person is an expert at all things, we are looking for a strong Design thinker – comfortable working across these lines. You will work in a highly dynamic start-up environment with a worldwide team. You must be able to present your ideas well in a collaborative setting and partner effectively with product managers and technical teams to build compelling experiences online. The ideal candidate is someone who is passionate about the work, is a great advocate for change, and ready for the next challenge in their career. We want an out of the box thinker that points to new ways forward.


This role reports to the Chief Product Officer at the Satmetrix headquarters in Foster City, CA. This role may involve some travel to other Satmetrix locations in New York, London or Bangalore, India.



  • Working closely with a cross-functional team to design compelling products, the designer will visualize early concepts, build visual design specifications, and provide expertise on interaction design. At various stages, the User Experience Designer will build everything from wireframes, to high-fidelity prototypes to finished assets for software production.
  • The User Experience designer is expected to demonstrate a willingness to challenge traditional design thinking and look for new and innovative ways to approach design projects and improve streamline the user experience
  • With a dedication to best practices and commitment to professional awareness the User Experience designer will act as an advocate for the user and for the differentiation of Satmetrix      products through experiences within our software.
  • Working with the cross functional team, the User Experience designer will be involved at the earliest stages of strategy and business considerations, ensuring a direction for design that is directly connected to business outcomes.


  • Education: Bachelor's degree in Visual Design, Information Design, Digital Media Design or other visual arts.
  • 2+ Years experience as a key member of a User Interface team participating in the complete software development lifecycle of successful product or applications.
  • Strong knowledge of design best practices.
  • Please point us to your work samples along with your application.
  • Creative skills: looking for strong design skills in areas like screen layouts, information design, and      typography, and must have understanding of user-centered design principles and a great eye for detail. Able to develop new approaches to complex design problems and can convey ideas into tangible form.
  • Communication skills: Candidates must able to collaborate effectively with others in a cross-functional team, and be able to rationalize and present their design ideas and decisions effectively. Must be able to prioritize and manage work to adhere to critical project timelines in a fast-paced environment.
  • Technical skills: Must be fluent in Photoshop, Illustrator, Flash, or similar graphics / user interface design team software. Must have solid grasp of graphic and web design principles and good understanding of current web technologies (X)HTML, JavaScript and CSS. However, this is not a position that requires coding and development.
  • Proficiency in a variety of design/wireframing tools, such as Keynote, Balsamiq, Illustrator, Photoshop, Flash/Flex;
  • Ability to create clickable prototypes is a major plus.
  • Intellectually curious, active listener enjoys brainstorming, coming up with multiple concepts and clearly      articulating the tradeoffs of each concept.
  • Excellent delivery and execution skills, must deliver prototypes, final mock-ups in a timely manner and resolve dependencies and conflicts.
  • Entrepreneurial, passionate, high energy, resilient, mentally quick, strong sense of urgency, intensity,      ambitious, intuitive, and decisive.

Additional Information

All your information will be kept confidential according to EEO guidelines.