Are you an ambitious, competitive go-getter with a positive attitude? If so, Satmetrix is searching for you!

Headquartered in the San Francisco Bay Area, Satmetrix develops customer experience and intelligence solutions used by major brands and small businesses around the world to understand how customer experiences drive their business success. Already seen as an industry leader, Satmetrix is venturing ahead with powerful new tools for online surveying and social media analytics. We’re excited about the change we're driving in our industry with easy to use cloud-based software that brings the powerful Net Promoter® based solutions to a broad new global audience.

We are seeking energetic and motivated professionals to join our growing Marketing team. The Senior Manager, MarComm has primary responsibility for creating the company’s corporate messaging and for ensuring consistency of messaging, voice and brand across all marketing communications to external and internal audiences.

The ideal candidate will thrive in a fast-paced, constantly changing and very exciting environment.  S/He will be self-motivated, a big thinker, and a strong team player who takes great pride in the quality, precision, and measurable results of his/her work.  S/He is an excellent presenter and creative thinker with the ability to troubleshoot issues quickly and effectively. The successful candidate must have excellent interpersonal skills, possess excellent written and verbal communication skills, be extremely well-organized and analytical with an ability to work well under pressure. S/He will institute and adhere to best practices, be a strong team player as well as a proactive individual contributor. 

Responsibilities:

• Creation and ongoing refinement of corporate messaging and buyer personas
• Creator and owner of messaging calendar
• Owner of social media channels
• Stewardship of corporate messaging, voice, and brand across all external and internal marketing communications
• Creation and propagation of strategic narratives and themes though thought-leadership programming, executive speaking programs, media, analysts – aligned and collaboratively with the PR team
• Management of messaging and branding on corporate website
• Planning and execution of corporate advertising/brand awareness campaigns
• Creation of corporate collateral, presentations, and assets in collaboration with internal partners, including customer marketing and product marketing teams
• Liaison to global marketing counterparts, ensuring open communication channels and creation of processes and timelines that take regional needs into account
• Make our customers successful!

Qualifications:

• Proven customer-oriented attitude
• Experience in an enterprise solution sales environment and ability to partner with …
• Skilled at strategic thinking and planning
• Advanced writing and editing skills
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture
• Previous experience with a SaaS start-up preferred
• Strong collaboration acumen and ability to multi-task
• Understanding of Customer Experience and NPS is a plus

Requirements:

• A minimum of 5 years in marketing or corporate communications at a technology company
• Experience creating compelling messages for different target demographics, across multiple channels
• Experience marketing SaaS solutions a plus
• Excellent verbal and written communication skills
• BS degree in English, Communications, Journalism, Business or Marketing
• MBA a plus

Satmetrix takes pride in developing and promoting talent as an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by applicable federal, state or local laws. By fostering a diverse business environment, Satmetrix welcomes opportunities to learn from each other, our customers, investors, suppliers, and business partners.