Are you an ambitious, competitive go-getter with a positive attitude? If so, we want to talk to you!

Headquartered in Silicon Valley, Satmetrix develops software used by businesses of all sizes to measure and manage the Customer Experience worldwide. Our software is used throughout an organization on desktops and mobile devices to improve products, reduce churn, expand sales and grow revenue. We put a premium on building great software that is both powerful and delightful to use. We are are especially excited about the change we are driving in our industry, and about the opportunity to bring customer experience success to a broad new global audience. To build a great software company, we think its important to start with great teams!

The Professional Services Director will be responsible for developing and managing the Professional Services team in support of developing a World Class Organization. The Professional Services Director will lead the Professional Services team strategy, implement successful NPS programs, develop new value-added services, and define and implement best practices. The ideal candidate will ensure customer success through a cohesive services delivery process while conducting ongoing measurements on the health of operations relative to goals and budgets. This hands-on position is also responsible for tracking performance and providing decision support for improving revenue and margins. Candidates must have a successful track record with a B2B technology company, preferably in an OnDemand/Software-as-a-Service (SaaS) delivery model environment.

This is a highly visible and complex role, since the candidate will be the point of contact and work with executives and users across the entire organization. The successful candidate must be a strong leader, extremely well organized, detail-oriented, quality-minded and possess excellent written and verbal communication skills.

Responsibilities:

• Optimize billable utilization of the Professional Services team
• Hands-on responsibility and ownership to deliver customer projects
• Provide consistent/comprehensive key performance metrics, analysis and recommended actions
• Manage business forecasting, capacity planning, profitability
• Present updates to executive team identifying risks, challenges, and solutions
• Make our customers successful!
  

• Demonstrated leadership, organizational, and communication skills
• Ability to facilitate and influence decisions by motivating others to achieve excellence
• Promote and maintain best practices
• Plan and implement staff training and ensure continued knowledge improvement
• Excellent project management skills
• Ability to develop clear action plans and drive processes and implement procedures
• Results-oriented with ability to prioritize multiple objectives
• Process oriented, but flexible around business needs
• Must be proficient at analyzing data
• Knowledge of NPS programs

Requirements:

• 5+ years experience leading, managing and growing a billable professional services organization
• Advanced knowledge of program management and project management methodology for SaaS software
• BA/BS degree in a related field

Satmetrix takes pride in developing and promoting talent as an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, veteran status, or any other category protected by applicable federal, state or local laws. By fostering a diverse business environment, Satmetrix welcomes opportunities to learn from each other, our customers, investors, suppliers, and business partners.