Sears Holdings is the leading home appliance retailer as well as a leader in tools, lawn and garden, consumer electronics and automotive repair and maintenance. Key brands include Kenmore, Craftsman and DieHard. Sears and Kmart offer a broad range of apparel, including such well-known labels as Lands' End, Jaclyn Smith and Joe Boxer, as well as the Apostrophe and Covington brands. It also has the Country Living collection, which is offered by Sears and Kmart. We are the nation's largest provider of home services, with more than 11 million service calls made annually.  

JOB SUMMARY:
The Sales Coordinator is responsible for enhancing the customer experience by providing proactive support for customers and associates, assisting the Softlines Assistant Store Manager with coordinating work activities, task assignment, and training for the Footwear or Fine Jewelry Consultative Sales Associates, as well as maintaining a personal contribution to the department's productivity.

JOB DUTIES/RESPONSIBILITIES:
• Performs Consultative Sales Associates job duties
• Supports the Softlines Assistant Store Manager in developing a high performance team by assisting with training of Consultative Sales Associates on product knowledge and customer service tactics to enhance sales, and by providing coordination and oversight of the activities performed by associates working within the department
• Leads by example to provide superior service (i.e., locate merchandise, assist customers, answer phones) 

• Performs other duties as assigned

• Understands website navigation, and proactively leverages technology in order to facilitate the customer experience

• Serves as a role model and personally contributes to attainment of department goals
• Answers associate questions regarding work processes
• Ensures optimization of credit, gift card, Shop Your Way Rewards, and multi-channel opportunities
• Ensures that the department is easy to shop, clean, and organized for customers
• Accompanies the Softlines Assistant Store Manager during the weekly business review to assist in identifying areas of opportunity and developing action plans for improving the department's performance
• Assists the Softlines Assistant Store Manager with communications to associates regarding upcoming events, work process changes, and Company/business initiatives
• Assists in resolving customer issues and complaints; escalates issues to Softlines Assistant Store Manager as necessary • Fosters a team environment
• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting, demoting, and terminating; conducting performance appraisals; and coaching and developing associates

JOB REQUIREMENTS:
• High school diploma or equivalent
• 1-2 years of related experience
• 18 years of age or older
REQUIRED SKILLS:
• Ability to assist in training and developing a team of associates
• Ability to form strong partnerships and to communicate well with store team members
• Ability to identify issues and recommend business solutions to the Softlines Assistant Manager
• Ability to use email and attachments, Internet/Intranet, and computer systems to access, input, modify, or print information or to execute moderately complex programs or analyses
PREFERRED SKILLS:
• Experience in customer service, merchandising, pricing, and business operations in retail
• Training in customer assistance, merchandising, and pricing

All your information will be kept confidential according to EEO guidelines.

Sears is an EOE Minorities / Females / Protected Veterans / Disabled encouraged to apply

To be considered, please apply at:

jobs.sears.com