Customer Success Coach

  • Full-time

Company Description

Showpad has a growing team with offices in Gent, Belgium, San Francisco, CA and Portland, OR. We are a mobile first company with more than 500 customers and a solid product that fills a major gap in the Sales Enablement market.

We're looking for team members who want to join our talented and passionate team and make an immediate impact.


Showpad is a mobile sales enablement platform that delivers contextual content to sales teams on any device. We help sales and marketing organizations work better together by delivering powerful reporting on content usage and sales productivity. Sales can focus on selling while marketing can optimize the content that aligns to revenue goals.  

 

Job Description

Showpad is hiring a Customer Success Manager in Belgium. It is the Customer Success Manager’s responsibility to drive customer adoption and success within Showpad’s customers. This individual should be comfortable at both consulting with and negotiating with senior  executives, backed by a strong understanding of their business objectives.

Key to this role is being able to articulate value, inspire and sell the future of Showpad. As a trusted advisor and coach, the Customer Success Manager determines how Showpad’s product can be effectively applied to support achievement of a company’s strategic business goals. He/she should possess strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise. The CSM will be responsible for driving adoption and license utilization across their customer base. He/she will also work closely with renewals management to help negotiate and drive renewals to a successful completion. He/she will serve as an escalation point for issues that impacts the customer’s success. He/she will be required to maintain strong working relationships with other customer facing personnel in the Sales, Services, Marketing and Product Management teams.

 

Responsibilities:

  • Develop a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer’s business case and business strategy, allowing the full potential of their Showpad solution to be realized

  • Establish and oversee the customer’s adoption, training and development of best practices to continually drive incremental value and return on the customer’s investment

  • Facilitate the development of a community of like Showpad customers, routinely sharing best practices and leveraging lessons learned

  • Identify and grow opportunities and collaborate with sales teams to ensure growth attainment

  • Understand and assess customer requirements, level of adoption of the service and corporate structure as it applies to Showpad roll out and adoption

  • Disseminate application and vertical best practices

  • Serve as a coach and trusted advisor to Showpad customers

Qualifications

  • 3+ years’ relevant work experience

  • Experience with SaaS project implementation

  • Proven experience in managing large, complex project implementations

  • Excellent presentation, written, and oral communication skills

  • BA/BS degree

Additional Information

All your information will be kept confidential according to EEO guidelines.