Showpad is the leading Sales Acceleration platform. We help sales to be more productive and marketing to have insights in sales interactions. We are a fast-growing SaaS company with offices in Ghent (Belgium), San Francisco (CA) and Portland (OR). More than 500 businesses worldwide use our technology to accelerate their sales.

Showpad is looking for a Customer Success Coach in the US. It is the Customer Success Coach's responsibility to drive customer adoption and success within Showpad’s customers. This individual should be comfortable at both consulting with and negotiating with C-level executives, backed by a strong understanding of their business objectives. You will have the opportunity to build a team to execute our customer success vision.

Key to this role is being able to articulate value, inspire and sell the future of Showpad. As a trusted advisor, the customer success coach determines how Showpad’s product can be effectively applied to support achievement of a company’s strategic business goals. He/she should possess strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise. You will also be responsible for driving adoption and license utilization across their customer base. He/she will also work closely with renewals management to help negotiate and drive renewals to a successful completion. He/she will build and maintain strong relationships with multiple contacts within the assigned customers including executive roles. He/she will serve as an escalation point for issues that impacts the customer’s success. He/she will be required to maintain strong working relationships with other customer facing personnel in the Sales, Services, Marketing and Product Management teams.

Responsibilities:

• Develop a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer’s business case and business strategy, allowing the full potential of their Showpad solution to be realized
• Establish and oversee the customer’s adoption, training and development of best practices to continually drive incremental value and return on the customer’s investment
• Develop and implement success plans to ensure each account renews.
• Identify and grow opportunities and collaborate with sales teams to ensure growth attainment
• Understand customer requirements, level of adoption of the service and corporate structure as it applies to Showpad roll out and adoption
• Disseminate application and vertical best practices
• Serve as a coach and trusted advisor to Showpad customers

What we look for:

• 3+ years’ relevant work experience
• Experience with SaaS project implementation
• Proven experience in managing large, complex project implementations
• Excellent presentation, written, and oral communication skills
• BA/BS degree

What we offer:

• A competitive salary with extra benefits
• Working at a great location in downtown SFO
• The opportunity to work for an exciting start-up conquering the world
• A stimulating working environment, bright offices
• Nice and passionate colleagues
• Flexible hours
• Endless supply of snacks, delicious fresh fruit and excellent coffee
• Regular and fun team activities