Junior Customer Success Coach

  • Full-time

Company Description

Showpad is a fast-growing startup with offices in Ghent (Belgium) and San Francisco (CA). We provide mobile-first software to encourage better sales conversations and to keep deals moving forward. More than 500 businesses worldwide use our technology to accelerate their sales. And we are only getting started!

Feel free to download a Free Trial of Showpad and browse our website for more information.

Job Description

Our customers are the lifeblood of our business. We exist to deliver value and to deliver support that’s so good that they can’t help but tell their friends. To achieve that goal, we are looking for the best customer support people that ever lived. Does that sound like you?

What you’ll accomplish at Showpad:

  • You’ll deliver awesome, personal support to our customers, helping them to resolve issues and be successful with our product
  • You’ll work with the team to make sure that our customers’ voices are being heard in the business and product decisions that we make 
  • You’ll give demos to customers to help them better understand and use Showpad’s powerful features
  • You’ll help our developers prioritise bugs and product improvements to keep customers happy


Qualifications

  • An upbeat person who can make a customer smile, even from behind a computer 
  • Excellent software and internet technology skills
  • Great team player who is excited about working in a small, agile team 
  • A strong, concise writer that can explain things clearly to customers in English and preferably also in Dutch and/or French 
  • A top talent who feels closely connected to our ‘Showings’, the values that define the way we work together :

             o Be humble - We value team success over personal wins

             o Keep it simple - We focus on minimising complexity 

             o Take ownership - We always go the extra mile and take pride in the work we do

             o Embrace transparency - We communicate in a transparent, open and respectful way

             o Aim for maximum impact - We accomplish amazing work and take smart risks

             o Give to grow - We continuously grow ourselves and to help others to keep growing

             o Be passionate - We are passionate about our team, product, customers and life


Additional Information

What we offer:

  • A sparkling career in an exciting start-up conquering the world
  • Smart and passionate co-workers who drive each other to succeed
  • Many opportunities for personal and professional growth
  • A competitive salary with extra benefits and flexible hours
  • A stimulating work environment in the beautiful city of Ghent
  • An endless supply of snacks, delicious fresh fruit and excellent coffee
  • Regular fun team activities