A two-billion-dollar global leader in the high performance and lifestyle footwear industry, Skechers USA, Inc. designs, develops and markets more than 3,000 styles for men, women and children. Skechers' success stems from its employees, high-quality, varied product offering, diversified domestic and international distribution channels, and targeted multi-channel marketing. 

The company offers two distinct footwear categories: a lifestyle division which includes Skechers Memory Foam and the charity line BOBS from Skechers, and Skechers Performance which includes Skechers GOrun and Skechers GOwalk footwear. Through licensing agreements, the company also offers branded apparel, bags, eyewear and more. 

Celebrity product endorsees for Skechers' collections include the world famous drummer Ringo Starr, multi-platinum recording artist Demi Lovato, model and actress Kelly Brook, TV personality Brooke Burke-Charvet, legendary quarterbacks Joe Montana and Joe Namath, baseball stars Pete Rose and Mariano Rivera, and The Voice winner Danielle Bradbery. In addition, elite marathon champion and Boston Marathon winner Meb Keflezighi, elite runner Kara Goucher, and pro golfer Matt Kuchar represent the Skechers Performance Division. 

The Company sells its footwear in department, specialty and independent stores, as well as through more than 1000 Company-owned Skechers retail stores and online at skechers.com. Beyond the United States, Skechers product is available in more than 120 countries and territories through an international network of subsidiaries in Canada, Brazil, Chile, Japan, and across Europe, as well as through joint ventures in Asia and distributors around the world. 

Skechers ships product through a 1.82 million square-foot, fully automated, LEED-Gold certified distribution facility in California that serves North America. The Company also operates a 753,000-square-foot facility in Belgium that serves Europe and ships directly to the rest of the planet.

JOB PURPOSE

As a member of SKECHERS USA, Inc. IT team, this person will provide first and second level technical support on SKECHERS hosted EDI solution. They will respond to, and work directly with our customers, resellers, and internal business units to resolve transaction processing issues and provide technical support and assistance on our Inovis (formerly Harbinger TLE) EDI solution. In addition to their daily support responsibilities, they will also assist in the development of SKECHERS EDI Technical Support documentation and contribute to the ongoing design and enhancement of our internal processing system.


ESSENTIAL JOB RESULTS

 • Provide front-line customer support for all SKECHERS EDI related systems. Responding to contact from SKECHERS customers and resellers via phone and email.

• Coordinate with SKECHERS internal business units (customer service, compliance, distribution center personnel) to define EDI implementation plan for new and existing EDI transaction sets.

• Extensive troubleshooting and problem-solving.

• Work closely with the IT development team to support and enhance software and system architecture.

• Assist in the ongoing augmentation of SKECHERS automation platforms and systems in effort to reduce processing times and improve overall efficiency.

ADDITIONAL RESPONSIBILITIES

• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

• No 

JOB REQUIREMENTS

• Expert in GXS/Inovis/ Harbinger TLE in Windows or Unix.
• Must have precise knowledge of EDI transaction sets, 850, 860, 856, 810, 211, 214, 753, 754, etc.
• Extensive knowledge of translators and EDI related integration aspects.
• Ability to coordinate testing and deployment of EDI partner relationships.
• Experience with Value Added Networks (VANS) and mailboxes.
• Excellent communication skills (verbal and written.)
• Proven experience providing direct customer support including problem analysis, issue tracking, escalation and resolution.
• Superior troubleshooting and problem-solving abilities.
• Ability to work in a fast-paced environment with little direct supervision.
• Proven knowledge of EDI and XML standards (VICS, EDIFACT) and associated communication protocols.
• Knowledge of various network and internet technologies and communication protocols: TCP/IP, FTP, HTTP, AS2, etc.
• Exposure to and basic understanding of relational databases.
• Extensive SQL and its practical uses in an IBM Informix or Oracle environments.
• Knowledge of the processes, practices and terminology of the following vertical areas: Retail, Manufacturing, Logistics, etc.
• Unix and Linux experience.


EDUCATION AND EXPERIENCE

• 7+ years’ experience in senior application/software support role.
• Bachelor's degree in Computer Science or related field preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear.  The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times. 

All your information will be kept confidential according to EEO guidelines.