A three-billion-dollar global leader in the high performance and lifestyle footwear industry, Skechers USA, Inc. designs, develops and markets more than 3,000 styles for men, women and children. Skechers' success stems from its employees, high-quality, varied product offering, diversified domestic and international distribution channels, and targeted multi-channel marketing.

The company offers two distinct footwear categories: a lifestyle division and performance footwear. Through licensing agreements, the company also offers branded apparel, bags, eyewear, toys, and more.

Celebrity product endorsees for Skechers' collections include multi-platinum recording artists Demi Lovato and Meghan Trainor, the world famous drummer Ringo Starr, model and actress Kelly Brook, TV personality Brooke Burke-Charvet, and boxing great Sugar Ray Leonard. In addition, elite marathon champion and Boston Marathon winner Meb Keflezighi, elite runner Kara Goucher, and pro golfers Matt Kuchar, Belén Mozo and Colin Montgomerie represent the Skechers Performance Division.

The Company sells its footwear in department, specialty and independent stores, as well as through more than 1340 Company-owned Skechers retail stores and online at skechers.com. Beyond the United States, Skechers product is available in more than 160 countries and territories through an international network of subsidiaries in Canada, Brazil, Chile, Japan, and 27 countries in Western and Central Eastern Europe, as well as through joint ventures in Asia and distributors around the world.

Headquartered in Manhattan Beach, California, Skechers is traded on the New York Stock Exchange under the symbol SKX.

As a member of Skechers USA IT team, this person will provide first and second level technical support on SKECHERS hosted EDI solution. They will respond to, and work directly with our customers, resellers and internal business units to resolve transaction processing issues and provide technical support and assistance on our Inovis (formerly Harbinger TLE) EDI solution. In addition to their daily support responsibilities, they will also assist in the development of SKECHERS EDI Technical Support documentation and contribute to the ongoing design and enhancement of our internal processing system.

ESSENTIAL JOB RESULTS

• Provide front-line customer support for all SKECHERS EDI related systems. Responding to contact from SKECHERS customers and resellers via phone and email.
• Coordinate with SKECHERS internal business units (customer service, compliance, distribution center personnel) to define EDI implementation plan for new and existing EDI transaction sets.
• Extensive troubleshooting and problem-solving.
• Work closely with the IT development team to support and enhance software and system architecture.

ADDITIONAL RESPONSIBILITIES

• Assist in the ongoing augmentation of SKECHERS automation platforms and systems in effort to reduce processing times and improve overall efficiency.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• No

JOB REQUIREMENTS

• Experience with TrustedLink Enterprise (TLE) for UNIX/Linux or Windows
•  Must have precise knowledge of EDI transaction sets, 850, 860, 856, 810, 211, 214, 753, 754, etc.
• Extensive knowledge of translators and EDI related integration aspects.
• Ability to coordinate testing and deployment of EDI partner relationships.
• Experience with Value Added Networks (VANS) and mailboxes.
• Excellent communication skills (verbal and written).
• Proven experience providing direct customer support including problem analysis, issue tracking, escalation and resolution.
• Superior troubleshooting and problem-solving abilities.
• Ability to work in a fast-paced environment with little direct supervision.
• Proven knowledge of EDI and XML standards (VICS, EDIFACT) and associated communication protocols.
• Knowledge of various network and internet technologies and communication protocols: TCP/IP, FTP, HTTP, AS2, etc.
• Exposure to and basic understanding of relational databases.
• Extensive SQL and its practical uses in an IBM Informix or Oracle environments.
• Knowledge of the processes, practices and terminology of the following vertical areas: Retail, Manufacturing, Logistics, etc.
• Unix and Linux experience.
• GXS BizLink experience a big plus.
  

EDUCATION AND EXPERIENCE

•  Bachelor's degree in Computer Science or related field preferred.
• 7+ years experience in senior application/software support role.
  
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for thejobposition, to perform the essential functions.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times.