Cell Phone Technician - Entry Level

  • Richmond, VA
  • Full-time

Company Description

Phone Stop seeks a part time representative to provide customer service and sales in a retail environment. To support our growth, qualified candidates should be high energy and a career minded individual with great customer service abilities. Must be a self starter with a plus positive attitude and possess the ability to learn in a fast paced high stressed environment.

Job Description

Perform Basic repairs on iphones, samsung and other popular smartphones. 

Provide a high level of technical customer service support at a Device Support Center.
Confer with customers by telephone or in person in order to provide information about products and services, to take orders and obtain details about the customer request.
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Establish strong rapport and trust with customers.
Perform opening and closing duties within the retail store.


One year of customer service and/or retail experience.
Proven record of consistently providing positive customer experiences.
An interest in selling and a desire to learn sales techniques in a non-commissioned environment.
Comfortable navigating in Windows operating systems.
Possess excellent verbal and written communication skills.
Strong attention to detail.
Professional, neat appearance. I repeat... Professional, neat appearance.
Ability to work retail hours, which may include rotating schedules nights, weekends, holidays and some overtime.
Ability to pass a complete background verification including but not limited to: Education, Employment and Criminal.

Training is provided for this position

Skills/Qualifications: Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking.

Additional Information

Bilingual is a plus

Experience is a plus

Visit Phone Stop 6399 Jimmy Carter Blvd Norcross Ga 30071

Ask for Eric Hatch or Monte