Customer Service Agent

  • 9177 Aero Dr, San Diego, CA 92123, USA
  • Full-time

Company Description

soccerloco delivers the performance products and innovative experience needed to take committed players, teams and fans to the next level. Our brand represents the sheer passion and hysterical love for soccer shared by our customers, employees and partners. The "loco" or crazy we reference in our name lives in the committed player with confident swagger, the authentic fan with unwavering support for their favorite club, and any other person to whom soccer is much more than just a game.

Job Description

Our CS Team functions as the main portal for the public to communicate with soccerloco in regards to its website soccerloco.com. We consist of Agents who interact directly with customers and potential customers via phone, email and live chat. Each agent is trained to assist shoppers, answer questions, address concerns, resolve issues, and report feedback. In regards to web fulfillment, the CS Team provides customers with order updates and processes customer requests for order changes. The CS Team initiates all web returns. It maintains record of all customer interactions.

Essential Responsibilites

  • Maintain a positive, solutions-oriented attitude at all times
  • Answer incoming calls, reply to customer emails, and attend to live chat
  • Assist shoppers with website navigation and product/service inquires
  • Provide order status updates and estimates for order completion/delivery
  • Respond to return requests; approve or deny per soccerloco.com return policy
  • Resolve customer problems by clarifying the complaint, determining the cause, providing a solution, and implementing the necessary correction
  • Follow-up with all tickets and requests to ensure resolution


Apply here: http://careers.soccerloco.com/ 
Include resume

Qualifications

Open availability M-F, 8am-5pm

Ability to read, write, count and communicate

Basic computer skills


Important Qualities

Strong communication skills

  • clarity in writing and speaking
  • ability to receive and deliver information accurately
  • careful listening

Strong interpersonal skills

  • ability to create positive interactions with customers and coworker
  • ability to relate to customer needs
Tolerance and patience
  • always friendly and polite, even when interacting with an unpleasant or irate customer
  • happily attends to needy customers
Solutions-oriented
  • ability to decipher customer complaints to determine the root problem, and thenceforth the most appropriate and effective solution
  • problem-solving skills are critical

Additional Information

All your information will be kept confidential according to EEO guidelines.

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