IMPORTANT: No Recruiters and No Phone Calls. 

Since 2002, Socious has provided social community software to large and mid-sized businesses, user groups, and associations. The Socious platform keeps over 1 million customers engaged for many of the world’s top companies and membership organizations.

Socious also provides services to its clients, including membership management, event management, and online community management.

Located in the Mesa/Gilbert area of Phoenix’s East Valley, Socious was recently named a Best Place to Work by the Phoenix Business Journal. Socious’s senior management places a premium on creating a healthy and evolving business culture. From professional development and casual dress to massages and Friday Fundays, Socious employees enjoy a significant amount of perks and professional freedom.

Learn more about Socious, its customers, and its culture here: http://socious.com/about-us/

Socious is seeking a User Group Manager to join our rapidly growing Online Community Services team. As a Socious User Group Manager, you will be responsible for guiding and facilitating the daily interactions of hundreds of user groups all around the world. This is an excellent opportunity for a community professional who thrives in a highly social role.

The role:

- Develop custom content, marketing and audience engagement plans for online community volunteers
- Build and maintain effective working relationships with key community stakeholders and contributors
- Retain a strong network of contacts and be visible and accessible to community users
- Collect, analyze and present community-related data on user group behaviors and engagement; act as the advocate between the member and internal stakeholders
- Seek and collate user group leader feedback to drive online community functionality and strategy
- Independently and proactively vet, oversee and manage high volumes of user-generated content
- Support direct member feedback, requests, ideas and concerns with empathy, authenticity and timeliness

Who you are:

- You have a Bachelor’s degree from a full-accredited college or university
- You ideally have community building and project management experience under your belt
- You are an extrovert; you genuinely love engaging in conversations with people of diverse backgrounds and viewpoints
- You are a go-getter; you naturally go into brainstorming mode as soon as you are presented with an issue, and have no problem executing the extent of the solution independently, from start to finish
- You are a team player; you understand that asking for guidance is a sign of strength and, in turn, crave opportunities to throw your own ideas into the ring to help others
- You are a data geek; you can tell us key online community performance indicators off the top of your head and give examples of how you have used them to pursue successful outcomes
- You are a rock star with MS Word, Excel, and PowerPoint
- You are not only an excellent communicator – both verbal and written – but you also understand the communications psychology behind every email, phone call, letter and piece of content you produce

Benefits:

• Socious covers the full cost of an employee's health and dental insurance.  Additional dependents and family coverage optional and at cost to employee.
• Employees are eligible to participate in our 401k plan immediately.  Socious will match contributions at a rate of 100% of the first 3% of salary and 50% of the next 2% of salary.  All matching is vested immediately.
• Employees accrue 8 hours of time off per month (12 days per year).  This time may be used for either sick days or vacation.  An additional 2 floating holidays are also granted. Socious observes 9 paid holidays each year (New Year’s Eve and Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Thursday and Friday, and Christmas Eve and Day).

All your information will be kept confidential according to EEO guidelines.