Data & Imaging Implementation Specialist

  • Atlanta, GA
  • Full-time

Company Description

Leading Edge Software Solutions for the Utility Industry

For four decades, SEDC has provided cutting-edge software solutions to utilities around the country. We believe in harnessing technology to integrate every aspect of your business, and we’re constantly creating innovative new ways to streamline workflow and improve efficiency. That’s why our flagship utility software program, utilityPOWERnet (UPN), delivers a vast array of Billing, Accounting, Engineering, and Operations functions. UPN’s comprehensive, intelligent, and flexible design, together with the experience and expertise of SEDC’s top-notch support staff, make it the perfect platform for any utility. And we personally work with every utility to make sure our software meets all your individual needs.

Job Description

This is a multi-faceted position in which the individual will work closely with new and existing SEDC customers to implement and support the Imaging Software application.  Duties include but are not limited to:

Implementation and Training

  • Requirements & specifications gathering
  • Travels to customers for on- site implementation and training of software
  • Works to ensure smooth transition to the post-conversion use of data 
  • Conducts testing to assure requirements for data content, quality and integrity are met
  • Builds beneficial customer relationships, working with department heads & IT personnel at customer locations

Customer Support:

  • Provides customer service and support, via telephone and while on-site
  • Document and track support calls
  • Rectify issues in a timely matter


Job Requirements:

  • Must demonstrate flexibility and willingness to “wear multiple hats”
  • Excellent customer service and product support skills
  • Must have strong analytical and organization skills
  • Must be a team player, be able to take some direction and follow through
  • Strong understanding of software applications
  • MUST have implementation experience at the customer site
  • Customer Support experience
  • Must be able to travel overnight up to 50% of the time
  • B.A. in related field



  • Imaging Software experience
  • Experience in a coop or utility would be a plus
  • Experience working with accounting and/or billing software

Additional Information

Salary Range: $50-60K