Billing and Product Support Associate

  • Atlanta, GA
  • Full-time

Company Description

SEDC provides cutting-edge software solutions to the UTILITY industry around the country. We are a 'preferred' place to work because we truly care about our employees - we believe in work/life balance. We understand what employees want and we give it to them - competive salaries, great benefits, and a flexible work environment.

Job Description

Southeastern Data Corp is looking for sharp, career-minded individuals to join our Billing Software Product Support Team in our Municipals Division. The software support associate will provide both phone based and occasional on-site customer support activities for our billing applications which include:

  • Ability to identify, research and resolve customer questions over the phone and by email
  • Develop work orders to meet customer’s needs or to address software issues
  • Must be able to work extended hours when necessary
  • Must have a clear & concise phone presence
  • Strong analytical and research skills
  • Excellent verbal and written communication skills

Qualifications

  • 1 to 2 years of experience in customer support or similar role
  • Experience in accounting & billing funtions strongly preferred
  • Experience in the utility industry (CSR, accounting an/or billing)
  • Strong analytical and problem research skills
  • Experience using UPN Software would be a plus

Additional Information

What Are the Benefits of Working at SEDC?

  • Develop your talent and expertise through extensive professional development, training, and tools.
  • Enjoy flexibility that allows you to balance your career and personal time.
  • Your choice of medical insurance plans and Flexible spending accounts
  • Company matching 401(k) with a great vesting schedule plus Employer Basic Contribution Retirement Plan
  • Company paid Life, Short and LongTerm Disability Insurance
  • Strong Tuition Reimbursement Plan
  • Wellness Reimbursement Plan
  • Generous PTO Plan and much more!

Please note that salary requirements must be included in order for your application to be reviewed.