Splice Machine is the only transactional SQL-on-Hadoop database for real-time Big Data applications. Splice Machine provides all the benefits of NoSQL databases, such as auto-sharding, scalability, fault tolerance and high availability, while retaining SQL – the industry standard. It optimizes complex queries to power real-time OLTP and OLAP apps at scale without rewriting existing SQL-based apps and BI tool integrations.

• Respond to incoming inquiries, telephone and/or written, from Splice Machine customers
• Research and resolve inquiries in a professional, timely, and accurate manner
• Escalate all Tier 2 and Tier Three inquiries and issues using Zendesk and Jira
• Document all inquiry activities in the appropriate reporting system
• Provide responses to inquiries in writing
• Follow up on all Tier Two and Tier Three escalated inquiries 
• Become knowledgeable in Splice Machine
• Identify processing deficiencies and initiate corrective actions
• Suggest ways to improve work processes
• Actively participate in operational and ongoing training on multiple platforms and systems release updates

• College Degree
• Minimum 6 months of customer service/ call center experience
• Experience troubleshooting IT applications
• Experience working at least with one of the following IT capabilities: system testing, networking, connectivity, or security
• Ability to work both independently as well as in a team environment

• Ability to assess workload, meet deadlines, and adjust as needed