Business Continuity Technical Project Manager

  • Full-time

Company Description

We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.

For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.

Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.

Job Description

The Business Continuity Management (BCM) Technical Project Manager (TPM) will work extensively with both Business and Engineering at Square. The role will require an in-depth understanding of the technical architecture at Square in order to facilitate documentation, testing, and reporting of Disaster Recovery efforts across a large Engineering org. Additionally, you will assist in crisis planning on the Business side, ensuring projects and improvements to the process are completed in a timely manner and that the expectations of both sides are in line. This position will report to the company Business Continuity Manager as part of the overall Trust and Safety program.

You will:

  • Develop, improve and maintain standardized documentation to be used by both Engineering and Business and ensure that documentation meets the requirements of industry standards

  • Drive progress of testing of critical applications and report on it regularly

  • Coordinate and facilitate Business Impact Analyses across a large number of products and services

  • Coordinate and facilitate the review and approval of both Business and Disaster Recovery Plans throughout the company

  • Design and conduct exercises to assure business team strategies and plans can be executed as designed and to train teams in the execution of those strategies to assure roles, responsibilities and plans are clearly understood

  • Improve the efficiency of Disaster Recovery tracking and reporting by working with engineering

  • Work to identify areas where exercise testing may be improved via process or self-service solutions and work with teams to implement those solutions

  • Understand industry standards outlined by:

    • Disaster Recovery Institute International (DRII)

    • International Standards Organization (ISO) 22301:2012 terminology Federal Financial Institutions Examinations Council (FFIEC)

    • ASIS International/ANSI SPC.1­2009

    • National Fire Protection Association (NFPA) 1600

    • Business Continuity Institute (BCI) 2013 Good Practice Guideline

Qualifications

You have:

  • A passion for Square and our customers with a deep understanding of our business

  • A BA/BS

  • 2+ years of experience in Project Management working at a technology based company

  • Excellent communication and organizational skills with an eye towards metrics and reporting

  • An understanding of operational best practices with a focus on resiliency

Even better:

  • You have a background in engineering leadership in operations or software development.

  • Previous experience working with international teams

  • Previous experience working in Crisis Management, Business Continuity Planning, or Disaster Recovery

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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