We started with a simple idea—that everyone should be able to accept credit cards—and we've been rethinking buying and selling ever since. Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard and building a team to make commerce easy for everyone.

Square’s Payments Team is responsible for every dollar that moves through our acquiring partners, our networks, and our internal systems. The Payments team’s mission is to make payments efficient, effective, and low-cost for Square and to open the payments industry to Square’s innovation.

As an Operations Manager, you’ll be a vital member of the global operations team responsible for enabling the payments business at the heart of Square. Your focus, and that of the overall team, will be to help our payments business scale with ease and confidence. Within Operations, we partner with our external vendors, along with our peers in Product, Engineering, Finance, and other cross-functional areas as part of a continuous feedback loop, so that we can deliver the best possible payments experience for merchants and people across the globe.

You will:

• Collaborate with Payments leadership to further develop the Payments Operations team into a high performing organization by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize firefighting.

• Own one or more key relationships and manage all operational components of those relationships – including onboarding, escalation, and business-as-usual.

• Design and monitor reports and dashboards that capture deep insights into our business through leading and lagging indicators, visualizations, and early warning mechanisms.

• Partner with our Intelligence team to identify gaps, examine opportunities, and model improvements against speed, cost, and acceptance.

• Collaborate with engineering to build-out critical tools, automate routine work where possible, and address longer-term or recurring issues.

• Own payment issues from beginning to end, working with engineering and external partners to troubleshoot and resolve issues in a systematic and timely fashion.

• Support implementation teams within payments and across the entire company as a subject matter expert on operational matters.

You have:

• 4+ years of operations experience at a high-growth tech company.

• Strong understanding of economic, legal, regulatory, and technical factors shaping payments services.

• An affinity for systems thinking and continuous improvement.

• Exceptional collaborative and troubleshooting/deductive skills including the ability to engage in operational incidents with emerging data to assess impact and drive collaborative resolution in a swift manner.

• Strong analytical skills that will allow good reporting and understanding of problems.

• Exceptional written and verbal presentation skills coupled with ability to drive consensus.

Even better:

• 4+ years of payments industry experience 

• Experience working with external technology partners and vendors 

• Training in Lean / Six Sigma 

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.