Technical Account Manager
- Full-time
Company Description
We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
Job Description
Our Account Management organization is looking for a tenured account and partnerships manager with experience building relationships with C-level executives and technical leaders to help grow our footprint in our large accounts.You will be responsible for nurturing relationships with top customers and finding creative ways to make Square’s products work in complex, global organizations. You will identify ways to expand collaboration with customers and act as an internal advocate for Square’s biggest clients.
The ideal candidate will have worked in enterprise business development, partnerships or sales and will be well versed in interacting with and presenting to senior leadership within a business, including c-level executives, IT, operations, and marketing departments. Internally at Square you will work across product, engineering, and implementation to ensure successful growth of our customers.
You Will:
Unlock new partnerships with existing Square customers
Be responsible for all aspects of customer growth: prioritization of business, strategic and financial assessment, transaction structuring and negotiation, and ongoing account management.
Produce qualitative and quantitative analysis of product performance and aggregate feedback to inform the product roadmap with enhanced or new functionality
Work cross-functionally with product, marketing, engineering, legal, and support teams—both internally and externally—to drive deals
Help build structure, tools and processes that allow this team to grow and scale effectively
Qualifications
You Have:
4+ years experience in Sales, Account Management, Business Development or Partnerships
Experience working internally across engineering, product and other technical teams
Demonstrated skill in requirements gathering and cross-functional project management
High level of curiosity about our products. You might even call yourself a tech nerd!
Experience building and growing complex relationships with long sales cycles
- Bachelor’s Degree
Even Better:
- SDK, SaaS and/or PaaS sales experience
- Enterprise sales experience selling to CTO and "innovation teams" in Retail and Healthcare
- Consultative sales background with training in SPIN selling or Challenger methodology
Additional Information
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.