Sales Effectiveness Manager

  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

This role as the Sales Effectiveness Manager at Square Sales, you will be responsible for setting and executing the strategic vision of sales effectiveness for our organization. This leader will align directly with Sales Leadership, Sales Training, and Learning & Development to formalize ongoing sales training, professional development programs, and overall effectiveness for multiple teams under the sales organization. You will drive key initiatives to ensure managers and reps are achieving individual, team and regional goals & quotas while ensuring Square has a holistic approach to professional development programs across the org.

You will:


  • Partner closely with Sales Leadership, HR and L&D team to create a holistic approach to talent development for sales; specifically for new sales reps & managers, ongoing sales manager development & ongoing sales rep career development

  • Establish a strategy to obtain baseline measures against key sales skills & behaviors across the Square organization, build solutions to inspire these behaviors in the right direction, and work with the right teams internally to measure the efficacy of these solutions to prove ROI

  • Work closely with partners and product marketing teams to strategically deliver product training, assets, and collateral during product releases and updates.

  • Opportunity to recruit, develop and lead a small team to manage training collateral, create sales content, and educational media serving the business team.

  • Ability to operate with little oversight, not dependent on consultants for content, and comfortable rolling up his/her sleeves when creating a dynamic team culture transforming our employees’ career trajectories

  • Ensure effective change management and communication strategies are established across programs and departments to ensure increased awareness, buy-in, and engagement across the sales organization

Qualifications

You have:

  • Leads with Vision and Purpose: Communicates a compelling and inspired vision and sense of common purpose. Invests time to look beyond what’s possible today. Sets clear milestones and holds people (and self) accountable to deliver

  • Executes Effectively: Successful track record of planning and execution. Clearly assigns responsibility for tasks and decisions. Delegates well. Sets clear goals and measure, monitors process, progress, and results. Designs feedback processes into work to always stay on track.

  • Works Effectively with Senior Leaders: Can build relationships, sell and deal comfortably with executives. Can craft approaches that are perceived as positive and successful. Knows how to deliver to build credibility

  • Leads Change: Successful record of leading organizational change. Passion for helping others succeed, especially in a sales-specific or business related function. Dedicated to helping other improve, find purpose in the day-to-day, and coaching others

  • Fantastic public speaker. Inspirational and motivational in the classroom: comfortable delivering trainings, speaking engagements, hosting events, and managing a classroom filled with diverse background and unique content

  • Ability to drive and manage cross-functional initiatives at scale

  • 5 + year sales experience and/or sales effectiveness experience, preferably with a successful track record of managing people and/or project teams

  • Bachelor's degree required

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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