We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

The Recovery team at Square is responsible for helping merchants who have a negative balance with Square get their accounts back on track.  As a member of our team, you will work closely with our Support, Finance, Disputes, Credit, Legal, Fraud, and Product teams to develop solutions and projects to improve the Recovery process and mitigate risk to Square.

You will:

• Ensure proper staffing and oversight for inbound phone line
• Conduct analysis to identify potential opportunities in the Recovery process
• Serve as a customer-facing representative for the Square experience
• Communicate with customers via CRM tool, email, and phone
• Maintain and report portfolio performance
• Resolve complex issues both autonomously and in a team environment
• Collaborate on group projects and discussions

• 2-4 years prior experience in customer facing role
• BA/BS degree or equivalent practical experience
• Strong communication skills, both verbal and written
• Extraordinary work ethic
• Ability to quickly grasp concepts and ideas and thrive in an energizing environment
• Passion for Square and strong interest in technology / knowledge of the industry

Even better:

• Spanish fluency a plus
• Skills in SQL, CRM, and Data analysis tools
  
• Previous experience with fraud, risk, or payment dispute processing a plus
  

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.