We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Square’s Risk and Fraud team is seeking a highly motivated Fraud Detection Specialist to mitigate transactional fraud within the merchant commerce space. In this role, the ideal candidate would perform detailed analysis of high-risk purchases/transactions, via real-time queues to identify unauthorized transactions across different types of payments (card, ACH, and mobile payments). This position would analyze unrecognizable risk patterns and communicate with our clients in cases where additional information is required. All candidates must be flexible with their schedule; having the ability to work non-traditional shifts as well as some holidays.

You will:

• Monitor numerous real-time queues and reviews high-risk transactions from specified points-of-sale requiring demonstrated decision-making skills

• Use departmental policies determine if transactions are fraudulent or risky and should be canceled and refunded, or are legitimate and should be processed and fulfilled.

• Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses;

• Contact and effectively communicate with customers and internal partners to ensure all SLAs are achieved with little or no supervision

• Closely collaborate with cross functional partners to solve problems at scale

• Proactively research and analyse data and rapidly develop strategies to where risk gaps may exist

• Effectively manages incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolves all issues within established service-level agreements;

• Conduct reviews of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity

• Scale global support for multiple products while optimizing Ops efficiency and quality

• Interact with other Risk teams on developing fraud prevention strategy and process

• Develop skills in a variety of areas including data, internal tools management, and quality control

You have:

• Strong communication skills, self-motivation and results-oriented approach;

• Demonstrated customer service, organizational, and analytical skills

• Desire to work in fast-paced and rapidly changing start-up environment.

• Flexibility to adapt and able to manage multiple assignments while working independently

• Strong investigative ability, internet research, and overall computer skills; SQL experience a plus

• Openness to shift-work, including weekends, non-business hours and holidays

• A Bachelor's degree or equivalent practical experience

• Minimum 3 years risk related experience

Even Better: 

• German or French fluency
• Leadership experience, formal or informal

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.