Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

Our business is growing at a fast pace and as a result we are looking to grow our world-class courier fleet. You’ll be responsible for growing our fleet sizes in all of our Bay Area markets. Our couriers are a critical piece to our three-sided marketplace and are on the front lines of Square’s mission, economic empowerment. We need you to recruit and onboard couriers as efficiently as possible.

We are looking for a dynamic operations focused professional to own the experience at our courier hub. Someone who can be a highly independent problem solver, moving the needle of our onboarding metrics in the Bay Area. The role will be operations-focused with a balance between courier onboarding, in-person support, and inventory management.

You will:

• Interview and onboard couriers in San Francisco for our Bay Area markets (including San Francisco, Marin, Berkeley/Oakland, and Sacramento).
• Manage courier equipment inventory for the Bay Area markets and sell equipment to couriers.
• Provide exceptional live support as you lead couriers through the onboarding process.
• You’ll spend ~10% of your time at our corporate office in SF and 90% of your time at our onboarding hub a few blocks away. The occasional weekend onboarding session might be necessary depending on the supply needs.
• Work with an Operations Manager to constantly optimize the onboarding process to improve the onboarding process.

You have:

• 0-2 years of work experience, preferably with some experience in customer support or operations
• A Bachelor's degree in Business, Marketing, or other related area (preferred).
• An attitude of continuous improvement. You see opportunities to improve processes and unlock efficiencies everywhere.
• Friendly and customer service oriented demeanor. You have excellent people skills that will allow you to communicate effectively with couriers from a variety of backgrounds.
• Hustle: Caviar moves fast and runs lean. You're a people person who can talk to anyone. Flexible and fearless, you’re also excited to help build something awesome and share it with the world.
• The energy to sell Caviar’s vision and opportunity to couriers. Your enthusiasm is contagious.
• The ability to develop unique ideas and think creatively. We’re not matching our competitor’s roadmaps, we’re creating the roadmap that everyone else wants to match.
• The confidence and awareness to deliver difficult news. We want to maintain a high quality courier fleet, so it’s your job to decide which applicants will be the face of Caviar’s brand.
• Natural curiosity. You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different strategies and tracking the results.
• Ability to multitask under pressure.

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.