We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Square's Capital team is seeking a highly motivated Specialist to provide support and risk mitigation within the business financing space. The Capital team at Square is responsible for safely providing funds to our customers to help them grow their businesses. In this role, you will provide support to Square merchants with Capital needs and become a leader in loan repayment and collections efforts. The ideal candidate will love helping businesses grow and finding creative ways to manage risk while improving the client experience. Successful agents quickly become experts on Square Capital and have an opportunity to impact the product roadmap and customer experience on a small, nimble team.

You will:

• Monitor numerous queues for Capital merchants who are past due or in default

• Communicate with merchants via email and phone to resolve past due and default situations. You will serve as a customer-facing representative for the Square experience

• Conduct data analysis and report metrics on portfolio health, repayment, and recovery performance

• Effectively use an internal escalation path for reviews requiring additional due diligence

• Drive projects that improve Square Capital operations and surface opportunities to improve tools, workflow, and customer experience

• Resolve complex issues both autonomously and in a team environment

You have:

•  A Bachelor's degree or equivalent practical experience

• Strong communication skills, both verbal and written

• Strong analytical and technical skills, including Excel

• Drive to deliver on and take ownership of processes and projects

• Enjoy working in a fast-paced and rapidly changing start-up environment

• Flexibility to adapt and able to manage multiple assignments while working independently

• Extraordinary work ethic

• SQL proficiency a plus, but not required

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.