We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. 

We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. 

Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

At Square we are focused on building a world-class Customer Support team that is always available for our customers, but rarely needed.

A Operations Program Manager designs and implements technology solutions and processes that enable Supporters to operate more efficiently and effectively and provide an outstanding customer experience to Square merchants and customers. Their work ultimately drives increased team productivity and customer satisfaction. This person works closely with other operational teams, both on the Support team and at Square.You will own the team's Salesforce roadmap & team processes, with objectives to improve team productivity through implementing new features and processes.

You will:

• Proactively identify opportunities to drive efficiency, productivity and customer-experience improvements

• Gather requirements and dependencies for process or tooling enhancements

• Evaluate and recommend third-party tools that address team needs

• Work with internal stakeholders, such as IT and Support Engineering, to prioritize and execute on their Support-related roadmaps

• Design, implement and iterate on, processes and systems focused on team efficiency and productivity

• Manage multiple complex projects, often with competing timelines and requiring resource prioritization

• Measure and report on the effectiveness of relevant initiatives, as needed

You have:

• A degree from a four-year university

• 3+ years of Program/Project Management, ideally in an environment focused on operations at scale

• Solid project- and product-management skills, with demonstrated experience delivering on a deadline

• Experience working with Salesforce, ideally development and implementation projects

• A strong analytical and metrics-driven approach to create substantiated solutions

• Proven ability to drive results in cross-functional settings

• Superb organization and prioritization skills

• Excellent verbal and written communication skills

• Adaptability in an agile and fast-paced environment

• Ability to execute independently and work with team members of all levels

Even better:

• Experience using SQL, Tableau, and Excel to pull and derive insights from data

• Knowledge of Telephony (CTI)

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.