Fraud Risk Manager

  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square is seeking a highly seasoned Risk Operations Manager to join our dynamic risk operations team. In this role, you will provide support for the development, implementation and documentation of innovative fraud prevention strategies by analyzing large sets of transactional data. This position will also work closely with Product Strategy Managers, Data Scientists and Engineers to identify and evaluate fraud risk on card, deposit, and ACH payments. In addition, this role oversees system and analytical tool enhancements in order to maintain productivity and efficiency of risk strategies. Importantly, this role will represent the team as a member of Square’s high impact cross-functional teams that support initiatives for both existing and emerging payment products. This position requires an in-depth understanding of the principles of both account and portfolio level risk management.

You will: 

  • Lead a team of 8+ high performing investigators in a fast- paced environment including performance management, coaching, developing and driving the vision for the team
  • Build team; manage recruiting efforts and partner with Talent Team to bring in top quality candidates to fill critical roles
  • Identifies risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation
  • Develop and implement comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and customer experience
  • Leads root cause analysis to identify opportunities to predict, prevent and mitigate risk within processes and performance
  • Utilize analytics to optimize existing fraud strategies, in order to reduce false positive rates and increase fraud detection rates
  • Extract and analyze data, investigate data integrity, generate metrics and perform data and portfolio analysis
  • Generate fraud metrics to show the performance of fraud systems for use in management reporting
  • Identify gaps in current systems, policies and strategies and take actions to mitigate emerging fraud risks with guidance from managers
  • Manages multiple projects to enhance and optimize fraud strategy systems and tools
  • Develops trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity
  • Partners with internal partners across the company to effect change and promote awareness through the coordination of fraud detection monitoring of system enhancements and statistical trend analysis

Qualifications

You have: 

  • MBA or MS degree in Finance, Analytics, or Mathematics or Bachelor’s Degree in Mathematics, Analytics, or Criminology preferred
  • 5+ years management experience 
  • Experience mitigating online fraud, such as account takeover, phishing, online card testing, etc.
  • Strong quantitative analytical experience, including background with statistical modeling & analysis
  • Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure
  • Deep understanding of the online payments landscape across all participants – issuer, merchant, acquirer and network.
  • Skills in SQL, CRM, and Data analysis tools is a plus
  • Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action
  • Creative, team-focused, and effective problem solve
  • CFE or AAP preferred 

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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