We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

The Recovery team at Square is responsible for helping merchants who have a negative balance with Square get their accounts back on track. The team’s impact is direct to Square’s bottom line, and you will have the chance to develop a deep understanding of risk at Square. As the face of Square and point person for our merchants, you will be integral as we build best in class processes. You will work closely with our Support, Disputes, Credit, and Fraud teams to develop solutions to improve Recovery and impact Square’s earnings.

You will:

• Serve as a customer-facing representative for the Square experience

• Communicate with customers via CRM tool, email, and phone

• Resolve complex issues both autonomously and in a team environment

• Collaborate on cross-functional projects

• Negotiate payment options with customers

• BA/BS degree or 2-4 years in equivalent practical experience in customer-facing role

• Strong communication skills, both verbal and written

• Familiarity with Excel and Word or Google Equivalents

• Extraordinary work ethic

• Ability to quickly grasp concepts and ideas and thrive in a dynamic environment

• Passion for Square and strong interest in technology and knowledge of the industry

• Spanish fluency

Even better:

• Skills in SQL, CRM, and data analysis tools

• Previous experience with fraud, risk, or payment dispute processing

• Experience in Salesforce.com

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.