Customer Success Associate - Square Payroll Product

  • Contract

Company Description

About Square

We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.

For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.

Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.

Job Description

About the Payroll Specialist Role (Contract)

Square Payroll is looking to hire a Customer Success Associate to play an integral role in assisting our customers. We are seeking a highly motivated and resourceful individual who is dedicated to providing a world-class experience by exceeding expectations through each interaction with Square customers. They will use their proximity to customers to identify issues that will continually improve the customer experience. The ideal candidate is a fiercely loyal advocate for our customers, a creative problem-solver, and a collaborative team member. This person is energized by working with people, while still being a strong independent worker.

As a Customer Success Associate, you’ll be the first point of contact for our customers and will be expected to quickly gain the technical expertise needed to establish a trusted relationship. In this role, you will be sitting with the Square Payroll Product team supporting our customers and collaborating directly with Sales, Product and Operations teams.


You will:

  • Create memorable and personalized experiences for Square Payroll customers by providing onboarding and ongoing support to customers over phone, email, and live chat

  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and the product

  • Identify, document and follow up with engineers on product bugs and features

  • Recognize errors and recommend improvements to content and internal documentation

  • Collaborate with members of other teams to root out answers and be a resource to teammates

  • Ensure a high level of customer service and professionalism when assisting customers

Qualifications

You have:

  • Bachelor's degree or equivalent experience

  • Genuine curiosity about people and business, while possessing the ability to inspire passion in others

  • Experience in direct customer or client-facing roles

  • The ability to quickly adapt to new situations and think on your feet

  • Interest in implementing feedback and dedicated to the improvement of your skills and work

  • Strong organizational, analytical, written and verbal communication skills

  • Superb attention to detail

  • Excellent time-management skills

  • Entrepreneurial spirit

  • Experience using Salesforce or other CRM systems a plus

  • A desire to help people and improve the customer experience

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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