Analyst, E-Commerce Strategy & Operations
- Full-time
Company Description
We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
Job Description
Square's E-Commerce Strategy & Operations Analyst is a hybrid of traditional jobs in demand planning and data analytics. You will play a critical part in planning new and existing product demand on Square Shop (squareup.com/shop/hardware), as well as analyzing the impact of marketing initiatives on hardware adoption and usage. Work will include sales forecasting and reporting, cross-functional collaboration across marketing and product channels to inform forecasting, and data analytics on conversion funnel, shop behavior and product usage. The analyst will work closely with multiple Square teams, including Marketing, Hardware Operations, Finance & Strategy, and Product.
You will:
Own the forecast for hardware sales on Square Shop and partner with cross-functional teams to determine implications on supply and drivers of demand
Define and report on key metrics for eCommerce performance and analyze trends over time
Perform deep dive analysis into specific metrics to understand the underlying influencers driving eCommerce conversions and provide recommendations to improve conversions
Ensure business objectives are achieved through constant monitoring of KPIs and constant analysis of the business
Create and productize the analytics required to drive improvements in our business
Qualifications
You have:
3-5 years of experience working in investment banking, consulting, or demand planning
BA/BS degree, preferably in a technical field
Expert-level Excel modeling skills
Strong proficiency with relational databases and SQL
Comfort working with large datasets and solving ambiguous problems
Excellent attention to detail and strong strategic mindset
Excellent communication skills, particularly when explaining technical matters to less technical co-workers
Self-starter and high degree of motivation to go above and beyond the task at hand
Even better:
Experience with Hive / Vertica
Experience with data visualization technology, such as Tableau or Looker
Experience with ETL development, including data ingestion & pipeline management
Familiarity with Linux/OS X command line, version control software (git), and general software development
Experience with R or other statistical analytics tools
Additional Information
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.