HR Operations Lead
- Full-time
- Current Square Employee?: Apply via go/jobs with your Square email.
Company Description
We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.
Job Description
Square is looking for a strong HR Operations Lead who is a go-getter, positive and able to learn and adapt in a fast-growing environment. This role plays a key role in providing business support and partnering with various People teams such as Benefits, Compensation, People Tech, Analytics, Programs, HR Business Partners, Recruiters, and Global Mobility.
You will:
- Proactively review and coordinate established procedures, systems, and standards for overall operations with relevant stakeholders
- Implement new policies, procedures, and process improvements through partnership with Benefits, L&D, Technology, Analytics, Talent, etc.
- Scope out and deliver a change management plan for new HR processes, major changes or implementations; ensures support, adoption of programs, and processes post go-live
- Perform mock audits to ensure Square is compliant for all processes; provides evidence for SOX in partnership with Internal Audit
- Owns and maintains documentation of all processes (current, future and changes)
- Oversee HR wiki direction, instructions, and guidance to coordinators
- Oversee the flow of day-to-day operations
- General administrative work as needed such as reports, data analysis in partnership with People Analytics
- Collaborate with People Technology team on projects for process improvement, system launches, and configuration changes. Document business process for training reference
Qualifications
- Bachelor’s degree
- Minimum of 4 years work experience in Human Resources
- Strong knowledge of HR processes, benefits plans and integrated payroll processes
- Workday experience is preferred, not required
- Experience process mapping in Visio, Lucidchart, Capterra, Omnigrafflle, or similar
- Excellent oral, communication and problem solving skills and ability to react quickly to resolve problems
- Self-motivated, positive attitude, high-energy individual who can multitask well
- Ability to work both independently and collaboratively others toward mutual objectives and able to influence across non-direct reports on cross functional teams
- Position requires strong analytical skills
- Attention to detail is a must
- Excellent organizational, multi-tasking, and time-management skills
- Able to demonstrate complete discretion and confidentiality
- Able to work effectively in an open, highly energetic environment
Additional Information
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.