We started with a simple idea - that everyone should be able to accept credit cards - and we’ve been rethinking buying and selling ever since. For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back. Buying and selling sound like simple things - and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.

We are looking for a talented and passionate quantitative researcher to join our Insights team. You will work with colleagues across the company to learn about current and potential customers and to shape how we develop, communicate, and grow our products globally. You will develop and deploy surveys, analyze data, and work in partnership with cross functional teams to inform strategic decisions, understand customer satisfaction / loyalty and track brand and product awareness across multiple geographies.

Applicants should have experience in designing, fielding, and analyzing surveys, synthesizing quantitative data, and connecting insights to business and product strategy. Experience with NPS methodology, understanding of customer lifecycle / journeys, product funnel analysis, and price sensitivity techniques is ideal. A successful candidate will be comfortable with ambiguity, have high attention to detail, and be motivated by a fast-paced and entrepreneurial environment. Strong communication and presentation skills are a must, as well as the ability to be self-motivated and self-managed.

You will:

• Collaborate with internal teams to define quantitative research plans and design, field, and execute market research from start to completion

• Utilize a variety of quantitative research methods to uncover unmet needs, customer preferences, and product expectations

• Facilitate multi-dimensional customer satisfaction and loyalty studies and/or brand awareness studies

• Analyze survey results carefully, looking for insights by industry, geography, and other respondent demographics

• Create clear and compelling presentations to share research findings and recommendations with broad sets of stakeholders

• Support additional research efforts for top Square strategic initiatives

You have:

• Bachelor’s degree.

• Minimum 5 years of experience conducting quantitative research, including writing research plans, designing surveys, synthesizing product-focused outcomes, and communicating findings

• Skilled in advanced statistical techniques and market research analytical tools like SQL, SPSS, Excel or other data manipulation tools

• Great data visualization and presentation skills

• Collaborative personality with an ability to foster strong working relationships quickly

• Self-motivated with the ability to work independently in a fast-paced work environment

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.