Due Diligence Manager

  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

The mission of the Due Diligence Support team at Square is to perform Know-Your-Customer (KYC) and other ongoing reviews to meet our regulatory, payment network, and partnership requirements. We actively monitor to ensure the safety and soundness of the Square system and maintain a healthy, compliant user base.

You will:

  • Oversee U.S.-based compliance operations teams, including training, hiring, coaching, and managing staff

  • Work with other Compliance leads to drive strategic planning on team growth, organizational structure, focus areas, and quarterly goals

  • Develop and maintain policies and procedures applicable to the team, including iterating on existing workflows to streamline and add efficiency

  • Work with other Compliance Team members to develop technical specifications for tool enhancements or new tool buildout

  • Understand regulatory landscape and compliance requirements; with emphasis on applicable BSA/AML requirements that include customer identification procedure, due diligence best practice, sanction screening requirements, and anti-money laundering protocols

  • Liaise with all relevant business partners, both internally and externally

  • Maintain up to date knowledge on regulatory changes and landscape

  • Provide guidance and insight on merchant account analysis, including handling account escalations from junior team members

Qualifications

You have:

  • 5+ years in a senior compliance /compliance operations role with a financial services firm, preferably in the payment or Fintech space

  • 5+ years people management experience

  • Strong operational knowledge in executing and running a sound Compliance program, preferably with hands-on knowledge of MSB and relevant regulatory requirements

  • Excellent written and verbal communication skills, including the ability to represent Square at industry events

  • Ability to work in a fast-paced, dynamic, and innovative environment, with the ability to deliver outstanding results

  • Self-starter who can perform flawlessly with minimal direction

  • A do-it-all, nothing is too small mentality

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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