Collections Manager

  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, and helping the ice cream shop pay its employees. And, with Square Capital, we have extended over $1 billion in funding to our sellers, helping them manage their cashflow and making it easy to invest in and grow their business. Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Square Capital is addressing a major pain point for small businesses - how to get the funding needed to run and grow their business. We started by offering Capital to Square sellers and have extended over $1.5B in funding to over 100,000 sellers in the last 3 years. Sellers cite ease of application, clear terms and fast funding as the reasons they choose Square Capital, and continue to give us industry-leading Net Promoter Scores in the high 70s. 

Job Description

Square’s Capital Team is seeking a highly motivated Collections Manager who has a genuine desire to help individuals and small business owners. The candidate will collaborate with sellers who have borrowed under the Square Capital program and are seeking assistance in repayment.

Job Responsibilities:

  • Train and manage a team of recovery specialists to work with Sellers on loan repayment solutions. Prior experience in people management is preferred but not mandatory. 

  • Establish, administer, and maintain metrics to measure and track performance of the team

  • Measure performance against standards and drive continuous improvement

  • Ensure the effectiveness of existing processes, and design and implement new processes, policies, and procedures to enable greater efficiency in the performance of the groups functions

  • Drive innovation across the total delinquency cycle ranging from past due collection dialer calling, skip tracing, bankruptcy and litigation activity

  • Be energized by an entrepreneurial environment, which is persistent and resilient

Qualifications

  • 2-4 years experience in consumer and/or business loan collections
  • BS degree in Finance, Mathematics, or Accounting desired
  • Experience building and implementing a predictive dialer collections environment using models to prioritize outbound strategies
  • Experience managing to metrics to understand effectiveness of strategies through A/B testing of collection communication
  • Knowledge of compliance and risk management for commercial and consumer lending environments
  • Strong track record managing and training a collections or loan servicing team
  • Strong empathic communication style and a desire to help Sellers return to Square
  • Contagious passion for Square’s mission
  • Previous experience with FinTech is a plus

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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