Design Lead, Developer Platform

  • San Francisco, CA
  • Full-time

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

This is a very high impact role. As the first product designer on a small, nimble team you will be deeply involved in creating and executing strategy across the entirety of the platform, as well as building out the design function. The Developer Platform team spans the 3rd party Developer Experience, our App Marketplace, and the e-Commerce and hardware payment APIs. You will be critical as our team reinvents Square from a Product company to a Platform Company. 

The breadth of this role will span:

  • Owning public facing aspects such as delivering a breathtaking web or native experience

  • Crafting the developer marketing channels and onboarding funnel

  • Designing interactions of the e-commerce and hardware payment APIs

  • Providing tools, content, best practices and design guidelines to help third party developers find success on the platform

  • Expanding our App Marketplace where millions of merchants can choose from app integrations to help run their businesses

  • Working across all these experiences to build a consistent, connected, and holistic design aesthetic

The experience that you will define and deliver is a major strategic initiative for the company.

Qualifications

***For consideration, please submit a link to your portfolio***

You will:

  • Build an amazing third party developer experience across web products and in native SDKs

  • Rapidly prototype ideas with engineering and test them quantitatively and qualitatively with customers

  • Work cross-functionally with our product teams, many other teams, and partner with developers to design and implement Square’s global developer platform

  • See the big picture to design robust experiences so the team can be brave, move fast, and incrementally create the right experience with lots of feedback along the way

  • Follow agile practices

You have:

  • Experience turning complex problems into simple and engaging customer experiences for the web, iPad, iPhone, and Android

  • Expertise in developing information architecture, interaction models, customer flows, schematics, and visual design for products and services

  • The ability to communicate interactions rapidly at varying levels of resolution

  • Demonstrated leadership in an iterative design process that includes accepting and acting on feedback and constructive criticism

  • Excellent collaboration skills

  • Experience working with product and engineering to rapidly and iteratively prototype

  • Innate curiosity and a desire to be responsible for all aspects of building Square's developer platform in a small, highly focused, and very rapidly growing team

  • You must deeply enjoy creating and shipping products and experiences

Even better:

  • Experience conducting customer research ranging from insight protocols to usability tests

  • Background developing interaction prototypes

  • Experience with motion design and related software

We are a small, focused, and rapidly growing team with an abundance of growth and impact opportunities. Our products and responsibilities include:

  • APIs and SDKs for eCommerce, the Register Point of Sale, and many other products

  • Developer engagement funnel and growth optimization efforts

  • Developer experience product: documentation site, dev portal, and interactive tutorials that help all developers try out and succeed with our platform

  • An App Marketplace that helps millions of merchants integrate solutions for their business, and helps developers reach a technology companies building entire businesses on top of the Square Platform

You will be responsible for strategizing, designing, and improving the products and services that power all of the above.

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.