We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Square is building a Customer Support team with an infectiously positive attitude, incredible empathy for our customers, a mastery of Square’s products and features, and a drive to constantly improve both products and the customer experience.

As Learning and Development Support Specialist, you will design learning solutions to support key initiatives, and facilitate instructor led training sessions to ensure that Square supporters have the knowledge, skills, and materials necessary to offer a world-class customer experience.

You will:

• Conduct training needs analysis to design learning solutions that will close performance gaps, roll out initiatives, and prepare supporters to succeed in their role.

• Utilize instructional design methodologies such as ADDIE and/or SAM to design a solution that will achieve defined instructional objectives.

• Develop blended learning programs consisting of instructor led training, eLearning, and performance support resources.

• Facilitate instructor led training sessions to onboard new hires and develop the skills of experienced supporters.

• Align with key stakeholders and consult cross-functionally to ensure the best resources are in place to achieve business goals.

• Research new training tools and methodologies to enhance the efficiency and effectiveness of learning programs.

You have:

• Experience as a trainer or teacher, preferably in customer support

• Experience designing and developing curriculum in a variety of formats including instructor led training and eLearning modules

• The ability to effectively influence and communicate cross-functionally

• Excellent written and verbal communication skills

• Great organizational and project-management skills

• The ability to influence and inspire others

• A knack for making people feel comfortable and welcome

• A love for working in a fast-paced, ever-changing environment

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.