Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. Want your favorite burger joint, but hate the traffic and long lines? We're a team of passionate foodies solving that exact problem for your home and office. At Caviar, we believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts - you'll make a direct impact to the business starting from Day 1.

The Operations Lead is an organized, cross-functionally savvy, data-driven individual who will play a key role in the continued growth of the Bay Area markets for Caviar. You will lead a team of Operations Managers that are focused on recruitment, orientation, turnout and overall fleet management. You’ll work closely with the Local Team and cross-functionally with our National Operations and Product teams to innovate and improve systems, tools and processes. You will also be tasked with relaying learnings to broader groups in a concise manner.

You are hungry to succeed and willing to roll up your sleeves to make it in a fast-moving company at the forefront of on-demand food delivery and ordering. You communicate effectively with cross-functional stakeholders and are solution oriented. You are a highly analytical, a strong people manager, and strategic thinker. Most importantly, you have a growth mindset and are always looking for ways to improve yourself, your team and the company.

You will:

• Be responsible for the recruiting, orientation and turnout for Caviar’s courier fleet in the Bay Area Markets
• Be a key stakeholder cross-functionally with all courier initiatives
• Define, develop and implement/iterate on processes that are used on the local and national level
• Manage a team of Operations Managers and cultivate a high-performing culture
• Proactively take the lead on initiatives to help achieve company objectives
• Decide which projects the team should prioritize and take a data-driven approach to testing new ideas

You have:

• 3-6+ years working in an operations, business intelligence, strategy or management consulting role
• 1+ years of people management experience
• Excellent Excel/Google sheets abilities. SQL experience is preferred
• Strong analytical skills
• A solution oriented mindset
• The skill-set to work cross-functionally to accomplish tasks, projects and solve problems to achieve company objectives
• A desire to understand how all parts of the Caviar business works
• A desire to constantly increase your scope and responsibilities
• A self-starter mentality
• Experience working on a marketplace/on-demand product is a plus

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.