People Research Analyst

  • Full-time
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square’s People Analytics team uses data-driven insights to understand and improve complex internal people processes like interviews, hiring, manager effectiveness, compensation, employee retention, employee engagement, diversity and inclusion. The People Research Analyst will be responsible for designing and drawing insights from our employee engagement survey, as well as collaborating on People Team programs and projects that touch all Square employees.

You will:

  • Lead the design and implementation of internal employee surveys
  • Develop standardized metrics, dashboards, and reports using internal employee data
  • Establish processes and documentation to ensure People data quality
  • Clearly communicate insights to key stakeholders and influence teams to take action based on your recommendations
  • Act as an advocate of data driven culture on the People Team and across Square

Qualifications

  • Advanced degree in I/O psychology or other quantitative social science field and
  • 1-3 years of experience in a people analytics or similar role
  • Familiarity with end-to-end survey design and analysis, including managing and analyzing structured and unstructured data
  • Strong quantitative skills and confidence with analytical tools - Excel / Google Sheets, SQL, and at least one statistical analysis software (R, SPSS, SAS, Stata, Python, etc.)
  • Analytical and curious thinking style with a love of solving problems, building things and telling compelling stories using data
  • Highly flexible attitude; ability to proactively define problems and manage projects efficiently in a fast-­paced, rapidly evolving organization under tight deadlines
  • Exceptional ability to translate data into clear, actionable insights and communicate results to audiences at all levels of technical expertise
  • Passion for creating beautiful, intuitive data visualizations and presentations

Even better:

  • Experience with data visualization tools (Tableau, Looker, etc.)
  • Experience with Glint, Qualtrics, Workday, SmartRecruiters, or other HR software

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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