Compliance Ops Support Associate
- Full-time
Company Description
Square helps anyone take care of their business. Square’s free Register app is a complete point of sale with tools for running every part of your business, from tracking sales and inventory to sending digital receipts. Founded in 2009 and headquartered in San Francisco, Square’s Register app is available globally in 130 languages, while credit card payment processing through Square’s iconic reader is currently only available in the United States, Australia, Canada and Japan. More information is available at square.com/au.
Job Description
The Compliance Operations Support role will perform the day-to-day operational tasks associated with regulatory, payment network, and partnership requirements. The team actively engages in monitoring for anti-money laundering activity along with enforcing the Merchant Seller Agreement. Other areas of responsibility include sanction listing reviews, fraud reporting, liaison with law enforcement agencies and interactions with government regulators, corporate partners, and the credit card payment networks.
You will:
Monitor and act upon compliance-related alerts
Verify merchant information and conduct due diligence reviews as part of Square's Know Your Customer (KYC) policy
Interact with Square customers to ensure full compliance with all applicable laws and policies
Work cross-functionally with Support, Risk, and other operations teams within Square
Communicate with customers via CRM, email, and telephone
Work Environment & Benefits:
Accountability and flexibility across a small and fast paced team
Subsidised gym membership
Daily meal allowance
Progressive startup office environment
Transportation (Myki) subsidy
Competitive salary with significant career growth opportunities
Qualifications
You have:
A strong operations mindset involving time-sensitive directives and ability to self-manage workflow across competing priorities
An ability to work in a fast-paced and dynamic environment with a drive to deliver outstanding results
Excellent verbal and written communication skills—previous CRM experience in a customer-facing role a plus
Previous experience in compliance or legal work with a financial institution or payment-focused company preferred
Passion for Square, and a strong interest in technology/knowledge of the industry
Additional Information
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.